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Volume 2, Issue 10 - October 2006 |
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Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
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NICE Systems, Inc. 11480 Commerce Park Drive Second Floor Reston, VA 21091 |
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| Dear NICE customer, |
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NICE delivers Insight from Interactions™ to many different types of customers in many different ways. In this month’s issue of NICE News Special Edition, you’ll read about some of those NICE customers, including the Massachusetts Bay Transportation Authority, Strathclyde Police, the Kansas City (Missouri) Police Department, and one of the world’s most recognizable landmarks – the Eiffel Tower! Would you like to be featured in an upcoming issue of NICE News Special Edition? Tell us how you use NICE. Take a moment to submit your story at www.nice.com/news/newsletter/6_10s/dosurvey.php. You could win an iPod. If you haven’t joined NICE for an online training break yet, I encourage you to do so. NICE training breaks are fast, easy and convenient – and no charge to you. Join NICE for a 60-minute training break on November 9th and learn how you can put NICE’s Scenario Replay™ to work in your center to improve insight and speed evidence delivery. Visit www.nice.com/news/newsletter/6_10s/training_break.php for details on how to sign up.  |
| NICE HELPS SECURE EIFFEL TOWER |
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At more than seventy-five stories high, it’s the tallest structure in Paris and the second tallest in all of France. It took 300 workers two years to erect, using more than 18,000 pieces of iron and three and a half million rivets. With its elegant spire shape, the Eiffel Tower tops the list of most recognizable structures in the world, attracting more than 6 million visitors each year. Read More >> |
| NICE ONLINE TRAINING BREAK: LEARN HOW TO USE SCENARIO REPLAY TO RECONSTRUCT INCIDENTS, SPEED EVIDENCE DELIVERY |
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Join NICE for an online training break and learn all about Scenario Replay™, NICE’s powerful multi-channel search and replay tool for 9-1-1 centers. Scenario Replay saves time and improves productivity by providing advanced filters and search criteria for retrieving audio recordings. Using Scenario Replay’s graphical interface, you can seamlessly reconstruct incidents from both phone and radio interactions, and reduce backlogs in your audio evidence delivery process. Join NICE for this web-based training break and learn how to put Scenario Replay to work in your comm center to speed investigations and evidence delivery. Read More >> |
| WIN AN IPOD: ENTER THE NICE “BEST CUSTOMER STORY” CONTEST |
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Want to win an iPod? Here’s your chance. Enter NICE’s best customer story contest. Your PSAP could be featured in an upcoming issue of NICE News Special Edition. Read More >> |
| KANSAS CITY MISSOURI’S PUBLIC SAFETY DEPARTMENTS SELECT NICE TO BOOST WORKFLOW EFFICIENCY AND QUALITY |
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The City of Kansas City Missouri’s Police and Fire Departments will be implementing a NICE interaction capture and analysis solution to improve workflow efficiency and quality in their 9-1-1 center. The solution will include the NiceLog® capture platform, NICE Scenario Replay™, and NiceUniverse® for quality assurance. Read More >> |
| MEET NICE TELECOMMUNICATOR OF THE YEAR, NYPD POLICE COMMUNICATION TECHNICIAN JUDI REEVES |
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Dedication. Perseverance. Boundless energy, caring and zest for life. Perhaps no one exemplifies these characteristics more than NICE Telecommunicator of the Year, Judi Reeves. A mom of two, Judi has spent the last two plus decades juggling dual careers (one as an NYPD communications technician and another in the Army Reserve). In recent years, she has even made time to pursue a third career path, in another characteristically caring profession – nursing. Read More >> |
| MASSACHUSETTS BAY TRANSPORTATION AUTHORITY SELECTS NICE SMART VIDEO SOLUTIONS |
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The Massachusetts Bay Transportation Authority (MBTA) is one of the largest transit systems in the U.S., providing more than a million passenger trips on an average weekday. The MBTA is also deeply rooted in Boston’s history as the birthplace of American mass transportation. In fact, the MBTA’s “Green line” has the distinction of being the nation’s first subway. Now this founding father of modern American mass transportation is getting a high-tech facelift, thanks to NICE. Read More >> |
| NICE IN THE NEWS |
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Keep up to date on the latest news at NICE. Read More >> |
| “ALL IN ORDER” VIDEO – LENNY AND RAY SOLVE THE CASE (WITH A LITTLE HELP FROM NICE) |
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If you missed NICE Systems’ annual public safety summit at APCO recently, check out our Insight 2006 page for quotes, photographs and video highlights. New this month – we’ve added the “All in Order” video – a comical take-off on NBC’s highly-acclaimed Law & Order television crime series. See how NICE Inform™ helps two fictitious investigators, Lenny and Ray, solve the case and save the day. Read More >> |
| NICE WHITE PAPER: THE INTELLIGENT SECURITY CYCLE – FIVE STEPS TO EFFICIENT, EFFECTIVE SECURITY |
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Video surveillance is becoming a mainstay of modern security for all types of operations…from airports, transit services and toll ways…to government facilities, casinos, college campuses and city centers. But what’s the secret to making the most effective use of this technology? Read More >> |
| STRATHCLYDE POLICE GET NICE |
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As Scotland’s second largest police force and one of the four biggest police services in the UK, Strathclyde Police is responsible for ensuring the safety and security of 2.3 million citizens in west central Scotland. The Department prides itself on its commitment to public service excellence. Now, this premiere police department has a new solution from NICE to aid in this endeavor. In a project valued at $1 million, Strathclyde Police will be employing NICE’s advanced solutions for capturing citizen interactions. The Department will use its new NICE solution to gain insight from the close to three million citizen interactions it handles each year. Read More >> |
| VISIT THE NICE PUBLIC SAFETY ONLINE RESOURCE CENTER |
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Welcome to the resource portal for NICE public safety customers. Here you'll find links to a virtual treasure trove of resources. Please feel free to browse through these resources to learn more about NICE, our customers and our solutions. Be sure to check back often for new articles, customer stories, resources and information! Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE's solutions deliver Insight from InteractionsTM in public safety, security, air traffic control and countless other environments. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more. Read More >> |
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