NICE News Special Edition - Volume 2, Issue 9

	JIM PARK UPDATE BALTIMORE CITIWATCH INSIDE SCOOP: INSIGHT 2006 NICE M/A-COM P25^IP CERTIFICATION NICE SELECTED FOR TRANSLINK PROJECT NICE IN THE NEWS SHARE YOUR STORY: WIN AN IPOD NEW! NICE TRAINING BREAKS PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




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NICE SELECTED BY INIT FOR TRANSLINK TRANSIT COMMUNICATIONS UPGRADE PROJECT

NICE has been selected by INIT Innovations in Transportation out of Chesapeake, Virginia, a leading company in the public transit sector, to provide an interaction capture and analysis solution for TransLink, the Greater Vancouver Transportation Authority. The system will initially be used by Coast Mountain Bus Company (CMBC), which is a wholly owned TransLink operating subsidiary. TransLink provides Greater Vancouver with an integrated public transportation network, which includes close to a half-million passengers each day along 162 bus routes encompassed within the 1,800-square-kilometer Greater Vancouver area. TransLink will be implementing the NICE interaction capture solution as part of a larger TransLink initiative to upgrade transit communication systems and improve service that will also include a new M/A-COM OpenSky® radio system and intelligent transit management applications from INIT.

TransLink has a fleet of 1,300 buses that provide conventional transit and shuttle service within Greater Vancouver, Canada’s largest transit service area. TransLink’s buses are equipped with an on-board communication system that enables 2,600 bus drivers to keep in constant communication with the Company’s 24/7 control center regarding safety or security issues. TransLink’s new NiceLog® solution will incorporate Scenario Replay™ to help capture and reconstruct all of these OpenSky radio communications and other interactions, including emergency communications. NICE will also record the phone communications between dispatchers and outside support agencies, such as police, fire, EMS and towing companies.

According to Marty Williamson, duty manager for CMBC’s Transit Communications Center, being able to derive insight from captured interactions is critical to ensuring safety and security both for CMBC drivers and for the riding public. “If we get an emergency alert from a driver we can record the communications during an emergent situation,” said Williamson. “Those recordings can be crucial for investigations or court.” Williamson contends that captured interactions are critical for verifying the facts of any emergency situation.

TransLink’s new NICE solution will replace a legacy tape-based Dictaphone system that had been in use for the past 14 years. According to TransLink’s Shahir Popatia, who manages the transit communications upgrade project for TransLink, one of the key criteria for selecting a recording solution was interoperability with the OpenSky radio network. “From our perspective, it was important to have a solution that would not only record our telephone communications but capture our OpenSky radio interactions as well,” said Popatia. “The way that the NICE solution integrates with our radio system is very efficient and will make it easy to replay these communications too.”

Learn more about the TransLink at www.translink.bc.ca/.

Learn more about INIT at www.initusa.com.

Learn more about NICE’s solutions at www.nice.com.