NICE News Special Edition - Volume 2, Issue 9

	JIM PARK UPDATE BALTIMORE CITIWATCH INSIDE SCOOP: INSIGHT 2006 NICE M/A-COM P25^IP CERTIFICATION NICE SELECTED FOR TRANSLINK PROJECT NICE IN THE NEWS SHARE YOUR STORY: WIN AN IPOD NEW! NICE TRAINING BREAKS PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




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NICE IN THE NEWS

Keep up to date on the latest news at NICE. Read these recent articles written by or about NICE Systems and our customers.

"Rethinking Redundancy: PSAPs Reap Benefits of Redundant Recording" - this NICE Systems’ by-lined article appeared in the July issue of APCO’s Public Safety Communications Magazine. The article discusses the many different ways that PSAPs can make their recording solutions redundant and bullet proof. It also profiles three leading agencies that are reaping the benefits of redundant recording to capture and preserve their mission-critical emergency communications. CLICK HERE to read more.

“More eyes watching at airports” – The San Francisco Chronicle recently included a feature on airports that are employing video analytics to enhance security and surveillance, such as the San Francisco International Airport. NICE’s Ian Ehrenberg was interviewed for this piece. In the article, NICE is noted for its video analytics software that has been installed “everywhere from the Statue of Liberty to gambling casinos.” Ehrenberg explains that NICE’s interaction analytics software can scan numerous video streams simultaneously, alerting security officials to potential threats.

Look who’s in the spotlight now? Sherry Wood, 2006 NICE Telecommunicator of the Year from Deerfield PD, was the subject of NENA Emergency Number Professional (ENP) Magazine’s “In the Spotlight” segment recently. You can read Sherry’s story on page 70 of NENA ENP Magazine’s August issue. You can also read about Sherry in NICE News Special Edition. CLICK HERE to read more.

“Managing Expectations: Call Center 2.0?” – This August 9^th Forbes Magazine article provides a glimpse at NICE’s solutions for tackling customer service issues. Spending on call center technology is going through the roof. So why are customer service and satisfaction not keeping pace? Eyal Danon, NICE’s vice president of global marketing contends that contact centers would be better served by employing tools that extract insights hidden within their captured interactions. "Most corporations still look at call centers as cost centers, as a necessary evil," says Danon. "The more enlightened corporations actually use it as a source of business intelligence, finding insights in the information." CLICK HERE to read more.

“3 tech strategies to power your marketing muscle and dollars” – NICE Systems' Eyal Danon was also interviewed for this article that appeared recently on the Microsoft Small Business Center web site. The article hypes different strategies and tools that small, mid-sized and large companies can leverage to boost sales and lower operational costs, including interaction analytics from NICE. “Our technology can help small businesses manage the customer experience," says Eyal Danon, vice president of global marketing. "It can make sure that agents or customer service reps take calls appropriately, follow scripts and then follow up so the customer is satisfied." CLICK HERE to read more.