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Spotlight |
Customer Perspectives |
Technology Perspectives |
Best Practices |
News
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| A Word from Our CEO |
Greetings NICE Customer,
I am happy to welcome you to the 2006 second edition of our tri-annual Customer Newsletter. 2006 so far has been a very exciting year for our dynamic marketplaces. Whether your operation is a contact center, a commercial enterprise, or is focused on public safety and security - a common need that unifies us all is that we are all looking to improve performance in an increasingly challenging environment.
In the enterprise sector, advances in technologies such as VoIP and analytics, and a growing new focus on KPIs and performance improvement is changing the way it is managing its business. If your business is in this sector are probably looking to take advantage of these new capabilities and meet new demands. You are probably also looking to better understand what is really going on with your customers, increase customer satisfaction and retention, and compile competitive intelligence.
At NCE, we are always striving to meet your needs and help you stay ahead of the competitive curve. With our recent acquisitions of IEX Corporation and Performix Technologies we are excited about offering you a range of workforce management, strategic planning and performance management solutions and helping you tackle some of your toughest challenges in improving the business performance of your contact center, and bringing quantifiable value to the enterprise.
In this edition of the NICE Customer Newsletter we have included a lot of content about how you can meet these challenges. And if you have further questions about these latest acquisitions and what they mean for you, your local NICE representative will be more than happy to meet and discuss. I encourage you to call.
If your organization is in the public safety and security sector, your need to find ways to better protect your citizens from potential threats, whether criminal or terror related, is foremost. And in this sector too, we are continually investing in providing you with the most advanced technologies and solutions to help you meet the safety, security, and operational challenges of today. From end-to-end smart IP-based video security solutions to an advanced offering for the management of emergency communications among first responders (i.e. fire, police, EMS) - NICE is committed to helping you improve processes and the services you provide, whether in city centers, mass transit networks, or other critical facilities.
At NICE, everything that we do is all about helping you improve performance by leveraging the insight that is contained in interactions. Where there is an interaction between two people, by phone, web, radio, or on video - there is an opportunity to learn what is really going on, why it is happening, and what can be done to do it better next time.
In closing, I want to wish you a wonderful summer, sunny vacations and top-notch performance in all your endeavours.
Haim Shani,
Chief Executive Officer
NICE Systems Ltd.
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"At NICE, everything that we do is all about helping you improve performance by leveraging the insight that is contained in interactions."
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