NICE News Special Edition - Volume 2, Issue 6

	JIM PARK UPDATE OKLAHOMA CITY COUNTDOWN TO INSIGHT 2006 TELECOMMUNICATOR OF THE YEAR: SHEILA VAN GROL QUICK SURVEY - MULTI-MEDIA NICE PUBLIC SAFETY RESOURCES NICE EVENTS




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OKLAHOMA CITY UPGRADES PUBLIC SAFETY INFRASTRUCTURE: MAKES MOVE TO NICE

NICE Systems is providing Oklahoma City with an integrated solution for capturing and managing emergency communications. The new NICE solution, which will replace a Dictaphone Freedom system, is being implemented as part of a comprehensive Public Safety Capital Improvement initiative to upgrade the City's critical public safety infrastructure. The City invested in the new NICE solution in conjunction with other improvements designed to boost public safety, including a new EDACS® trunked radio system from M/A-COM, and a state-of-the-art emergency communication center built to withstand an F5 tornado.

The communication center, which went online in January of this year, is equipped with VoIP phones for dispatcher and administrative use and employs circuit-switched telephony for incoming 9-1-1 calls. Handling police, fire and EMS calls, the consolidated center also serves as the hub for the City's new M/A-COM trunked radio system. According to Kerry Wagnon, program director for Oklahoma City's Public Safety Capital Project Office, the ability to capture and reconstruct all of these different types of emergency communications was central to the City's selection of NICE.

"Our city-wide strategy is to move to Voice over IP, so it was a natural progression for us to use VoIP in our new 9-1-1 center," said Wagnon. "But, in addition to these VoIP interactions, we needed to record our 9-1-1 calls and EDACS® trunked radio traffic too. Since NICE can capture and reconstruct all of these different types of emergency communications, the move to NICE made strategic sense for us."

When fully installed, the NICE solution will capture communications from 16 call-taker positions and interactions from 60 IP phones in use at the center. All of the radio communications from the City's M/A-COM trunked radio system - shared by all City departments including police and fire - will be transmitted over 2 T1 lines and captured by NICE. "With our NICE solution, we'll be able to have as many talkgroups as we want in our trunked radio system and still be able to capture them all," said Wagnon.

Oklahoma City's NICE solution will also include NICE's Scenario Replay^TM software, a web-based reconstruction tool, exclusive to NICE, that can piece together radio and phone-based emergency communications comprising an incident into a graphical timeline.

"At the end of the day, it was NICE's VoIP and trunked radio capture capabilities, and Scenario Replay, that came together to help us make the decision to go with NICE," said Wagnon. "We're confident that the investments that we've made in NICE and our other capital improvements will help improve public safety for the citizens of Oklahoma City."

Learn more about public safety in Oklahoma City at www.okc.gov/query.html?about_okc/index.html.

Learn more about Oklahoma City's Public Safety Capital Improvement Initiative at www.okc.gov/query.html?p&f_equip/index.html.

Learn more about NICE Systems' solutions for public safety at www.nice.com/solutions/public/first_responder.php.