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| NICE QUICK CUSTOMER SURVEY - VOIP |
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VoIP is one of the hottest topics in public safety today. While the wrangling over how to handle VoIP 9-1-1 calls continues, the volume of such calls continues to grow. VoIP calls to 9-1-1, which numbered in the hundreds of thousands just two years ago, are expected to exceed 3 million this year, and grow tenfold by the end of 2007. PSAPs are also taking steps to selectively deploy IP telephony. While today, IP telephony is mostly reserved for administrative lines or the back office, it's clear that IP has an important role to play in the future public safety landscape. We'd like to hear about your agency's experience in handling VoIP 9-1-1 calls and about your future plans for deploying IP telephony. Please take a moment to answer the questions in our quick customer survey at www.nice.com/news/newsletter/6_04s/dosurvey.php.
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