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Volume 2, Issue 4 - April 2006 |
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| Contact Us | |||
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Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
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NICE Systems, Inc. 11480 Commerce Park Drive Second Floor Reston, VA 21091 |
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| Dear NICE customer, |
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I am very excited to announce the winners of NICE Systems' first annual NICE Telecommunicator of the Year Contest, an awards competition designed to recognize telecommunicators who have exhibited outstanding professionalism and dedication. I invite you to visit www.nice.com/news/newsletter/6_04s/telecommunicators.php to read more about our 2006 NICE Telecommunicators of the Year. You'll also be able to read more about our award-winners in upcoming issues of NICE News Special Edition. On behalf of everyone at NICE Systems, I would like to thank each and every individual who took the time to submit a nomination for the Telecommunicator of the Year competition. National Public Safety Telecommunicators week, which we celebrate each year, is a time to recognize those individuals who tirelessly answer hundreds of thousands of emergency calls. Even though we could only select a handful of top award recipients, we would like to say "thank you" to all of you. You are truly our nation's first first responders - a lifeline to all of us in a time of need.  |
| NICE ANNOUNCES WINNERS OF FIRST ANNUAL NICE TELECOMMUNICATOR OF THE YEAR CONTEST |
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NICE Systems is pleased to announce the winners of its first annual NICE Telecommunicator of the Year Contest, an awards competition designed to recognize telecommunicators who have exhibited outstanding professionalism and dedication to the 9-1-1 vocation. Read More >> |
| REEDY CREEK EMERGENCY SERVICES: WORLD-CLASS CUSTOMER CARE FOR WALT DISNEY WORLD |
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Each year, millions of tourists visit the Walt Disney World Resort in Lake Buena Vista, Florida. They're treated to a magical experience, thanks to thousands of Disney "cast members" who exemplify Disney's enduring tradition of outstanding guest service. The commitment to service is apparent in Walt Disney World's world-class accommodations and amenities, in the meticulously coiffed and lush resort landscapes, and - most of all - in the ample smiles and friendly demeanor of the Disney staff. While most guests are far more likely to dial the concierge or front desk than 9-1-1 during their stay at Walt Disney World, they would still be heartened to know that the same commitment to quality service applies to emergency services at Disney, too. Dial 9-1-1 on the premises of Walt Disney World, and your call will be immediately connected to a highly-trained and well-equipped telecommunicator at the Reedy Creek Emergency Services (RCES) communications center. Read More >> |
| READY, SET, GO: SELECTING AN IP RECORDING SOLUTION FOR YOUR PSAP |
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Although VoIP phone service has not yet eclipsed traditional telephone service, it continues to grow at a dizzying pace - and VoIP 9-1-1 calls are on the rise too. The question of how to handle an impending onslaught of VoIP 9-1-1 calls has become a springboard for a larger debate about IP's future role in public safety. Exactly when IP will make a full-fledged arrival in 9-1-1 centers is anybody's guess - but one thing is certain: as you implement IP telephony in your comm. center, you'll need to invest in recording technology that is capable of capturing these IP interactions. As you consider different options, don't underestimate the complexity of IP recording. Read More >> |
| BEIJING METRO SELECTS NICE'S NEXT GENERATION SECURITY SOLUTIONS |
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In the summer of 2008, thousands of athletes and tens of thousands of visitors will converge in Beijing, China, for the Games of the 29th Olympiad. In the wake of mounting security concerns worldwide and in preparation for the 2008 Olympics, Beijing will also be beefing up security in its City-wide subway system by deploying NICE Systems' real-time digital video solutions. More than 20 subway stations connected to the security system will be monitored from a central command and control center, empowering metro security personnel to identify risks, thwart potential threats, and make better real-time decisions to ensure the safety of subway passengers. Read More >> |
| PICTURE YOUR PSAP IN NICE NEWS |
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NICE News Special Edition (SE) is always on the hunt for NICE customers to feature in upcoming issues of our NICE customer newsletter. Do you have a NICE "story" to tell? Has your NICE solution helped to improve your PSAP's efficiency or effectiveness in some way? Do you have some "tips" or other stories you'd like to share with your public safety peers? Read More >> |
| NICE QUICK CUSTOMER SURVEY - VOIP |
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VoIP is one of the hottest topics in public safety today. While the wrangling over how to handle VoIP 9-1-1 calls continues, the volume of such calls continues to grow. VoIP calls to 9-1-1, which numbered in the hundreds of thousands just two years ago, are expected to exceed 3 million this year, and grow tenfold by the end of 2007. PSAPs are also taking steps to selectively deploy IP telephony. While today, IP telephony is mostly reserved for administrative lines or the back office, it's clear that IP has an important role to play in the future public safety landscape. We'd like to hear about your agency's experience in handling VoIP 9-1-1 calls and about your future plans for deploying IP telephony. Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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