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| NICE QUICK CUSTOMER SURVEY - HANDLING REQUESTS FOR 9-1-1 RECORDINGS |
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Over 200 million 9-1-1 calls are placed each year. The recordings of these calls and associated radio communications can be crucial to understanding and uncovering what transpired during an emergency situation. In fact, voice recordings are finding an increasing role in the courtroom, central to prosecuting cases involving domestic violence and other crimes. But the high volume of requests for voice recordings, from DAs (District Attorneys) and other interested parties can come at a high price for resource-strapped agencies.
We'd like to learn about your agency's experience in handling requests for audio recordings. We'd also like to get your input on how NICE can make it easier for your agency to retrieve, reproduce and share critical voice recordings. Please take a moment to answer the questions in our quick customer survey at www.nice.com/news/newsletter/6_03s/survey.php.
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