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Volume 2, Issue 3 - March 2006 |
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Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| Dear NICE customer, |
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I'm excited to share the news that in celebration of our 20th anniversary and bellwether business results in 2005, NICE was recently invited to preside over the opening of the NASDAQ stock exchange in New York City. In the two decades since our modest beginnings, much has changed at NICE. From only a dozen or so staff twenty years ago, NICE has grown to a global company with more than 1,400 employees from all corners of the world. You can take a step back in time with NICE and read more about how we got from "there to here" by visiting www.nice.com/news/newsletter/6_03s/anniversary.php. April is nearly upon us and National Public Safety Telecommunicators Week is almost here. There's no better way that you can mark the occasion than to nominate a deserving call-taker or dispatcher in your agency for NICE's Telecommunicator of the Year Award. Visit www.nice.com/news/newsletter/6_03s/nomination.php to submit your nomination today. Did you know that more than 200 million 9-1-1 calls are placed each year? It's a lesser known fact, but recordings of 9-1-1 calls are finding an increasing role in investigations and prosecutions. Tell us about your agency's experience in handling requests for audio recordings. Please take a moment to complete our NICE Quick Customer survey at www.nice.com/news/newsletter/6_03s/survey.php.  |
| NICE HELPS MAKE SHORT ORDER OF IMPORTANT WORK AT SAN FRANCISCO EMERGENCY COMMUNICATIONS DEPARTMENT |
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The San Francisco Emergency Communications Department (ECD) isn't your typical public safety operation. In fact, it's anything but ordinary. The Department – which serves as the primary Public Safety Answering Point for the City and County of San Francisco – is housed in a specially designed, seismic-safe 35,000 square foot building located in the Civic Center area of San Francisco. Still, the true uniqueness of the ECD has much more to do with its internal operations than outward bricks and mortar. With a staff of 150 plus telecommunicators, all civilians and all fully trained to handle any type of emergency, the San Francisco ECD is a model 9-1-1 operation. Read More >> |
| NICE IN THE NEWS: NICE RINGS OPENING BELL AT NASDAQ...OTHER NEWS |
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In celebration of our 20th anniversary and bellwether business results in 2005, NICE was invited to preside over the February 22nd opening of the NASDAQ stock exchange in New York City. Haim Shani, CEO of NICE and Ran Oz, NICE's corporate VP and CFO did the honors for NICE by ringing the NASDAQ opening bell. NICE's revenues surpassed the $300 million mark in 2005, an eight-fold increase over NICE's results for 1996, the year NICE was first listed on NASDAQ. Read More >> |
| NICE MARKS 20TH ANNIVERSARY |
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The year was 1986. Microsoft had just released its first retail version of Windows. The United Kingdom and France were unveiling plans to build a massive undersea tunnel (the "Chunnel") that would connect the UK to mainland Europe. The Mir space station and Space Shuttle Challenger both catapulted into space, one meeting inevitable disaster. The world was on the cusp of numerous technological advances: digital cell phones, the world-wide web, genetic engineering, high speed processors. Half-way across the world, the beginnings of a then little known company were also in the making. Founded by 7 Israeli ex-army buddies, Neptune Intelligence Computer Engineering was formed. It would be the foundation for what has come to be known as NICE Systems today. Read More >> |
| MARION COUNTY: TACKLING WIRELESS 9-1-1 AND MORE WITH A LITTLE HELP FROM NICE |
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For all of their differences, large and small comm centers have at least one thing in common: the thorny issue of wireless 9-1-1. One small comm center in Kansas is tackling the issue head on, thanks to investments it has made in enhanced technology for mapping and capturing wireless calls. Read More >> |
| UP CLOSE WITH NICE SYSTEMS' JIMMY LUTZ: LAST MESSAGE REPLAYTM |
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In the immediacy and urgency of handling 9-1-1 calls, call-takers often need to make split-second decisions. But this can be made more difficult when a caller is frantic or unintelligible, or if for any reason the call is abruptly disconnected. In this month's issue of NICE News Special Edition, Jimmy Lutz, director of marketing for NICE System's Public Safety Division, answers questions about Last Message ReplayTM (LMR), NICE's advanced solution that provides call-takers with "one-click" access to captured 9-1-1 calls. Read More >> |
| SECAUCUS JUNCTION ENHANCES SECURITY, SERVICE WITH NICE |
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Even four years after 9/11, public transit systems in the US remain, for the most part, unprotected. But not the New Jersey transit system. The Secaucus Junction, located between New York Penn Station and Newark Penn Station in Secaucus, New Jersey, is the United States' largest statewide public transportation system providing more than 750,000 daily trips on 240 bus routes, two light rail lines and 11 commuter rail lines. The station and supporting infrastructure are built above three active rail lines, including the electrified Northeast Corridor - one of the busiest rail corridors in the world. With 312,000 square feet and 5,000 commuters on an average weekday, Secaucus Junction needs to ensure the safety of millions of commuters annually. Toward that end, the New Jersey Transit authority recently deployed a next generation security solution from NICE. Read More >> |
| LAST CHANCE TO SUBMIT NOMINATIONS FOR 2006 TELECOMMUNICATOR OF THE YEAR |
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With April nearly on our doorstep, National Public Safety Telecommunicators Week is almost here. There's no better way to mark the occasion than to nominate a deserving call-taker or dispatcher in your agency for NICE's Telecommunicator of the Year Award. Read More >> |
| APRIL NUG TELECONFERENCE TOPIC: BUILDING REDUNDANCY INTO YOUR RECORDING SOLUTION |
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Join NICE Systems and your public safety peers for the April Public Safety NUG (NICE User Group) teleconference as we discuss the many ways you can build redundancy into your NICE recording solution. Read More >> |
| NICE QUICK CUSTOMER SURVEY - HANDLING REQUESTS FOR 9-1-1 RECORDINGS |
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Over 200 million 9-1-1 calls are placed each year. The recordings of these calls and associated radio communications can be crucial to understanding and uncovering what transpired during an emergency situation. In fact, voice recordings are finding an increasing role in the courtroom, central to prosecuting cases involving domestic violence and other crimes. But the high volume of requests for voice recordings, from DAs (District Attorneys) and other interested parties can come at a high price for resource-strapped agencies. Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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