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Volume 2, Issue 3 - March 2006 |
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Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| NICE MARKS 20TH ANNIVERSARY |
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The year was 1986. Microsoft had just released its first retail version of Windows. The United Kingdom and France were unveiling plans to build a massive undersea tunnel (the "Chunnel") that would connect the UK to mainland Europe. The Mir space station and Space Shuttle Challenger both catapulted into space, one meeting inevitable disaster. The world was on the cusp of numerous technological advances: digital cell phones, the world-wide web, genetic engineering, high speed processors. Half-way across the world, the beginnings of a then little known company were also in the making. Founded by 7 Israeli ex-army buddies, Neptune Intelligence Computer Engineering was formed. It would be the foundation for what has come to be known as NICE Systems today. NICE then and now... In the two decades since its modest beginnings, much has changed at NICE. From only a dozen or so staff twenty years ago, NICE has grown to a global company with more than 1,400 employees from all corners of the world - and the revenues and market capitalization to match (more than $311 million and $1 billion, respectively in 2005). Over the years NICE's products have evolved as well. NICE's initial business foray was primarily in surveillance products for the military sector. But today, NICE's advanced solutions for capturing and analyzing interactions cover the full spectrum - telephony, VoIP, radio, video and more - helping organizations of all types extract hidden insight from interactions, in turn enabling them to make better decisions, improve productivity, reduce risk, and enhance the public safety and security of the communities they serve. A company that began its journey 20 years ago with a handful of customers, today NICE counts more than 23,000 organizations among its customers - including the world's largest police departments and public safety agencies, the top 10 banks and more than 75% of the Fortune 100 companies. Partnerships have also fueled our success. In the 20 years since its founding, NICE has signed on distributors in more than 100 countries and forged strategic relationships and agreements with market-leading companies in the public safety sector such as Motorola and Plant Equipment. While much has changed at NICE over the past twenty years, the core vision of NICE's original founders - that people are critical to our company's longevity and success - remains a guiding principle for NICE as it embarks on its next decades in business. "It is the hard work, inventiveness, ingenuity, and energy of the people who work at NICE that are key to our company's success, both in the past and for the future," affirms NICE CEO Haim Shani. Learn more about NICE's history - take a tour through the NICE "timeline" at www.nice.com/news/newsletter/6_03s/timeline.html. Read more reflections on NICE's 20th anniversary from NICE customers, partners, employees and industry observers (below). Frost and Sullivan on 20 years of NICE "NICE has had an illustrious two decades since inception, chalking-up an impressive year-on-year growth to emerge as a major contender in the global call monitoring market. The company's leadership is attributed to its sound business strategies and an innovative suite of products that deliver value to customers in meeting their business objectives. Its unrivalled analytics architecture has raised the bar for contact center solutions globally." "Frost & Sullivan congratulates NICE on an outstanding 20-year performance and believes that the company will grow from strength to strength in the decades to come, building on its sterling track record." Avaya on NICE "With the signing of our agreement with NICE nearly 10 years ago, a unique partnership was formed. This union between Avaya's industry leading communications networks and services with NICE's industry leading quality monitoring, liability and interactions analytics solutions has been setting standards ever since." "The Avaya-NICE partnership is a winning combination that successfully drives customer loyalty, revenues and profitability for our customers. Together with NICE we are also excited by the prospects of driving the convergence of voice and data communications with business applications to extract insight from interactions and leverage existing and new networks to achieve superior business results." "As we look to the future, we are committed to continue working with NICE on further development of our partnership with new solutions and joint marketing." James R. Smith, Jr. Vice President Product Management Avaya's Enterprise Communications Applications Division The New York Police Department (NYPD) on NICE "We use our NICE solution to capture over 12 million 9-1-1 calls that come into the NYPD Public Safety Answering Center each year. NICE's advanced search criteria, speed, and flexibility has increased our productivity tenfold. Rapid delivery of calls to court has given the City another tool to combat domestic violence and other offences. Working with the NICE team has definitely helped us provide better public service." Claude Armstrong Sergeant/Special Assignment Commanding Officer Tape & Records Unit, NYPD Long-term NICE Employee "Thirteen years ago when I joined the NICE family, I didn't realize the amazing journey I was going to take, the wonderful people I was going to meet all over the globe and the opportunities I would be given." "It is an amazing experience to see the NICE family grow from a few dozen to many hundreds of participants; but more than this, it is great to be part of the true business revolution NICE is undertaking." Aviv Bachar, Corporate V.P. Customer Services |
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