 |
|||
 |
 |
 |
|
| Contact Us | |||
|
||
 |
||
|
||
 |
||
|
Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
||
|
NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
||
| OMAHA/DOUGLAS COUNTY: LESSONS LEARNED ALONG THE WAY |
|
|
A few years ago, the City of Omaha/Douglas County Communications Center was wrestling with a perplexing problem. The City had outgrown the coverage of its conventional radio system that had been installed three decades earlier. "The City had annexed way beyond what the system was designed for, so we had to make a change," said Mark Conrey, director of the Omaha/Douglas County 9-1-1 center. And change it did - in 2003, the Center traded out its old analog UHF/VHF low band radio system for a new 7 site/20 channel Simulcast Motorola P25 ASTRO Digital SmartZone system. Dispatching close to three-quarters of a million calls a year for 19 different agencies, the Omaha center was already recording all of its 9-1-1 and radio communications. But with the switch to a state-of-the art trunked radio solution, Conrey soon realized that he needed a new recording system too. Conrey tried a couple of different approaches, starting with a "digital interface device" solution. "We weren't recording all of our talkgroups," he said. "We were just recording our primaries. We had to be selective." According to Conrey, the disadvantage of this approach was that a dedicated LORI/LOMI card and recording channel were required for each talkgroup. In early 2004, Omaha migrated to an integrated solution from NICE Systems that captures trunked radio data from the control channel and directly records all audio without relying on connectivity to the master site. "We're capturing the data right off of the control channel, and then we're using the data to reconstruct the call," said Conrey. This integrated approach means that Omaha can record all of its talkgroups without incurring cost from additional hardware, such as channel cards and radio interface cards. "We're recording probably in the neighborhood of about 250 talkgroups," said Conrey. When it comes to investigating incidents and reconstructing events, Omaha's new trunked radio recording system is saving time as well as money. The Center keeps three years' worth of radio and 9-1-1 calls on a storage area network (SAN), and those calls can be remotely retrieved and seamlessly reconstructed using NICE's Scenario ReplayTM software. "Radio events that took hours to put together now take minutes," said Conrey. "At a minimum we've saved between 20 to 30 personnel hours a week. It has saved a tremendous amount of time." Learn more about NICE Systems' solutions for capturing and analyzing trunked radio communications at www.nice.com/products/multimedia/trunk_radio_solutions.php. |
| Privacy Statement | Terms of Use | |