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Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| NICE NEWS SPECIAL EDITION IS GOING INTERNATIONAL |
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Dear NICE customer, NICE customers span every corner of the globe. Beginning this month, NICE News Special Edition (SE) is going international too! We're merging our North American and International editions of NICE News SE into a single on-line newsletter for all of our NICE public safety customers around the world. You'll still see the same compelling stories - but don't be surprised to see some with an international twist too. On that note, I'd like to extend a warm welcome to all of our NICE customers that are receiving this newsletter for the first time, by way of 3-D Bilisim Ltd., our NICE partner in Turkey. This month, I'm also excited to announce the NICE Telecommunicator of the Year contest. It's our way of paying tribute to the hundreds of thousands of telecommunicators who work behind the scenes to make a difference in the lives of citizens everyday. Please read the article in this newsletter for details or visit www.nice.com/news/newsletter/6_01s/nominations.php to nominate a telecommunicator for this prestigious award. I would also like to ask you to please take a moment to complete our monthly Quick Customer Survey on "Radio Systems and Recording" by visiting www.nice.com/news/newsletter/6_01s/survey.php. Your input is invaluable and will help ensure we're staying on top of providing the best solutions for your public safety needs.  |
| NICE ACCEPTING NOMINATIONS FOR TELECOMMUNICATOR OF THE YEAR |
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In 1981, Patricia Anderson of the Contra Costa County (California) Sheriff's Office came up with an idea to honor telecommunicators in her agency through a special observance. The idea gained momentum, and with the backing of APCO (the Association of Public-Safety Communication Officials), in 1991 the U.S. Congress designated the second full week of April as "National Public Safety Telecommunicators Week." Read More >> |
| OMAHA/DOUGLAS COUNTY: LESSONS LEARNED ALONG THE WAY |
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A few years ago, the City of Omaha/Douglas County Communications Center was wrestling with a perplexing problem. The City had outgrown the coverage of its conventional radio system that had been installed three decades earlier. "The City had annexed way beyond what the system was designed for, so we had to make a change," said Mark Conrey, director of the Omaha/Douglas County 9-1-1 center. And change it did - in 2003, the Center traded out its old analog UHF/VHF low band radio system for a new 7 site/20 channel Simulcast Motorola P25 ASTRO Digital SmartZone system. Dispatching close to three-quarters of a million calls a year for 19 different agencies, the Omaha center was already recording all of its 9-1-1 and radio communications. But with the switch to a state-of-the art trunked radio solution, Conrey soon realized that he needed a new recording system too. Read More >> |
| MOTOROLA, NICE VIDEO SURVEILLANCE GOES WIRELESS |
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Public safety officials have the opportunity to take the next step into the wireless world with the Intelligent Video Surveillance and Control (iVSC) solution, which lets users of the wireless system developed by Motorola, Inc. and NICE Systems place cameras in locations without access to fiber optic or cable lines. Read More >> |
| NICE SYSTEMS RECEIVES OPENSKY® CERTIFICATION FROM M/A-COM |
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M/A-COM, a division of Tyco Electronics and a leading supplier of critical communications systems and equipment for public safety, utility, federal and select commercial markets, has certified NICE Systems' NiceLog recording solution for interoperability with its OpenSky® trunked radio system. M/A-COM's OpenSky® is a wireless private network built on modern IP (Internet Protocol) networking technology. Read More >> |
| NUG UPDATE: MONTHLY TELECONFERENCE AND OTHER NEWS FOR NUG MEMBERS |
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Attention all NUG (NICE User Group) public safety participants! You're invited to join NICE Systems and fellow NUG members for the February monthly teleconference. This month's topic is: "VoIP in 9-1-1: Implications for Recording." Join NICE and your public safety peers for this one-hour teleconference on February 1st at 1:00 pm (Eastern Standard Time). Read More >> |
| ANALYST FIRM DMG NAMES NICE SYSTEMS #1 IN RECORDING |
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A report by DMG Consulting LLC, a leading analyst firm, has named NICE as the market leader in quality management and liability recording. DMG cites NICE as the market leader with a 32.7% majority market share worldwide. The updated report follows recent rankings by other top industry analysts, including Datamonitor and Frost and Sullivan, each naming NICE as the market share leader globally overall and in each geography. Read More >> |
| AN UP CLOSE LOOK AT SCENARIO REPLAYTM WITH NICE SYSTEMS' JIMMY LUTZ |
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In this month's issue of NICE News Special Edition, Jimmy Lutz, director of marketing for NICE System's Public Safety Division, answers questions about Scenario ReplayTM, NICE's advanced solution for retrieving, reconstructing, replaying and sharing recorded interactions. Jimmy is a key member of the NICE management team and the driving force behind many of NICE's innovative public safety solutions. He is a frequent speaker at APCO and NENA events and has published articles in leading public safety magazines. Read More >> |
| NICE MONTHLY QUICK CUSTOMER SURVEY: RADIO SYSTEMS |
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At NICE Systems, we continuously strive to develop solutions to help your comm. center operate more efficiently, save money, and improve emergency response, productivity and customer service too. To better understand your needs, NICE will be conducting a series of Quick Customer Surveys over the coming months. This month's topic is "Radio Systems and Recording." Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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