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| NICE Celebrates 20 Years |
This year NICE proudly celebrates the start of its third decade as the leading supplier of recording and analytics solutions for the contact center, finance, and enterprise markets, as well as for public sector and law enforcement agencies. NICE remains true to the vision displayed by its founders of relying on one unique resource, its people, to achieve a leading strategic position in every market in which we operate. We are committed to maintaining this position, and promise to expand our offering to meet the requirements of our customers, who we are proud to serve.
From our CEO, Haim Shani
"NICE is one company - one family - with a multi-cultural base. We have the best talents in the industry, with the drive and commitment to succeed. It is the hard work, inventiveness, ingenuity, and energy of the people who work at NICE that are the keys to our company's success, in the past and in the future."
Frost and Sullivan on 20 years of NICE
"NICE has had an illustrious two decades since inception chalking-up an impressive year-on-year growth to emerge as a major contender in the global call monitoring market. The company's leadership is attributed to its sound business strategies and an innovative suite of products that deliver value to customers in meeting their business objectives. Its unrivalled analytics architecture has raised the bar for contact center solutions globally."
"Frost & Sullivan congratulates NICE on an outstanding 20-year performance and believes that the company will grow from strength to strength in the decades to come building on its sterling track record."
Avaya on NICE
"With the signing of our agreement with NICE nearly 10 years ago, a unique partnership was formed. This union between Avaya's industry leading communications networks and services with NICE's industry leading quality monitoring, liability and interactions analytics solutions has been setting standards ever since."
"The Avaya-NICE partnership is a winning combination that successfully drives customer loyalty, revenues and profitability for our customers. Together with NICE we are also excited by the prospects of driving the convergence of voice and data communications with business applications to extract insight from interactions and leverage existing and new networks to achieve superior business results."
"As we look to the future, we are committed to continue working with NICE on further development of our partnership with new solutions and joint marketing."
James R. Smith, Jr.
Vice President Product Management
Avaya's Enterprise Communications Applications Division
NYPD on 20 years of NICE
"We use our NICE solution to capture over 12 million 9-1-1 calls that come into the NYPD Public Safety Answering Center each year. NICE's advanced search criteria, speed, and flexibility has increased our productivity tenfold. Rapid delivery of calls to court has given the City another tool to combat domestic violence and other offences. Working with the NICE team has definitely helped us provide better public service."
Claude Armstrong
Sergeant/Special Assignment
Commanding Officer
Tape & Records Unit, NYPD
Long-term NICE Employee
"13 years ago when I joined the NICE family, I didn't realize the amazing journey I was going to take, the wonderful people I was going to meet all over the globe and the opportunities I would be given.
It is an amazing experience to see the NICE family grow from a few dozen to many hundreds of participants; but more than this, it is great to be part of the true business revolution NICE is undertaking."
Aviv Bachar, Corporate V.P. Customer Services
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