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Contact NICE: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 email: Welcome@nice.com On the web: www.nice.com |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| THANK YOU TO NICE SURVEY PARTICIPANTS |
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Dear NICE customer, I would like to thank everyone who took the time to complete the NICE quick customer survey in our last newsletter. The response was overwhelming, and we sincerely appreciate your comments. We received a lot of positive input and constructive feedback. We will continue to provide useful information via this newsletter and strive for more one-on-one contact with each and every customer to ensure you are satisfied with your NICE solution and service. I'd also like to take this opportunity to congratulate Bill Kicklighter of the Hernando County Sheriff's office. He was the winner of an iPod in our survey drawing. If you haven't had a chance to complete the survey but would like to do so, you can still offer your input. Simply access the NICE Quick Customer Survey online here.  |
| NICE PERFORM: HELPING SAXON MORTGAGE SERVICES, INC. GET TO THE HEART OF CUSTOMER INTERACTIONS |
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For Saxon Mortgage Services, Inc., the mantra "Where relationships mean everything" is more than a tag line. It's a reality of business. The mortgage servicer, located in Ft. Worth, Texas, specializes in servicing loans made to borrowers who require non-conforming loans or who may have a past history of impaired credit. This previously under-served segment of the mortgage market is growing - some would even say it's 'on fire.' But as barriers to entry fall, competition is also heating up. Read More >> |
| PHILADELPHIA POLICE DEPARTMENT (PD) JOINS LINE UP OF TOP U.S. CITIES SELECTING NICE |
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With more than 7,000 sworn officers and 1,100 civilian employees, the Philadelphia PD is the fourth largest police department in the United States. It's also the most recent metropolitan PD to join a growing line up of law enforcement agencies from top U.S. cities who've named NICE as their solution of choice for capturing and analyzing first responder interactions. Read More >> |
| EMPLOYER OF CHOICE: AN OLD IDEA TAKING NEW ROOT IN THE CONTACT CENTER |
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Every year, some of the world's top organizations compete for a spot on Fortune Magazine's ranking of "100 best companies to work for," a list of companies that rate high with employees. Now a similar concept is taking root in the contact center, thanks to a new program called Contact Center Employer of Choice© (CCEOC). And the concept is catching on - contact centers from companies like FedEx and CIBA Vision (both NICE customers), have signed on and received their CCEOC certification. Read More >> |
| LEADING CELLULAR OPERATOR MAKES THE CALL, SELECTS NICE VOIP |
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When a South African Cellular Operator was looking for a solution to capture and analyze its VoIP interactions for liability and quality management, it made the same call that other companies are making in increasing numbers. It called on NICE Systems. Now NICE will be deploying an 1,800 channel VoIP capture solution at two of the Cellular Operator's contact center sites. Read More >> |
| TRUNKED RADIO RECORDING CHALLENGES AND SOLUTIONS: THE ISLE OF MAN EXPERIENCE |
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Trunked radio is establishing a foothold in every corner of the world, offering superior reliability and efficiency, and the opportunity for improved communication. Still, for its many benefits, trunked radio poses one perplexing problem. The dynamic nature of trunked radio creates new challenges when it comes to recording and retrieving these communications. Read More >> |
| PUTTING ON A NEW GAME FACE: CASINOS ADOPT CUTTING-EDGE TECHNOLOGY TO IMPROVE OPERATIONS |
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Video surveillance is not new to the world of gaming. Ever since VCR recorders first arrived on the scene in the 1960s, gaming establishments have used the technology to help stack the odds in their favor - in terms of ensuring security, reducing losses and minimizing risk. But today's casinos are putting on a new game face, thanks to digital video capture technology that offers networking capabilities, superior video quality and advanced content analytics. Read More >> |
| BT NAMES NICE SYSTEMS "KEY GLOBAL PARTNER" FOR VOICE, VOIP AND MULTIMEDIA RECORDING |
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BT, a leading provider of communications solutions serving customers throughout the world, has named NICE Systems a key global partner for the supply of voice, VoIP and multimedia recording systems. BT will recommend NICE's range of multimedia interaction recording products to customers looking to optimize the performance of their contact centers, to financial organizations that need to ensure regulatory compliance on the trading floor, and to emergency services and public safety organizations to help track and analyze events that require their intervention. Read More >> |
| PUBLIC SAFETY NUG MEMBERS: LEARN BETTER TECHNIQUES FOR EVIDENCE DISTRIBUTION |
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Attention all NUG (NICE User Group) public safety participants! You're invited to join NICE Systems and fellow NUG members for a special monthly conference call on "Evidence Distribution." Is your agency looking for more effective ways to handle those countless requests for voice recordings? Are you looking for some new and better ways to get evidence into the hands of DAs and investigators faster? Maybe even offload some of the cost of handling such requests? Join NICE and your public safety peers for this informative one hour session on December 7 (beginning at 1:00pm Eastern Standard Time). Read More >> |
| ASK THE EXPERT: NICE SYSTEMS' JACKIE KNEZ ON INTERACTION ANALYTICS |
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In this month's issue of NICE News Special Edition, Jackie Knez, director of Contact Center Consulting Services for NICE Systems, tells us how contact centers are using and benefiting from customer interaction analytics. In her 17 years working with contact centers, Jackie has helped dozens of companies improve quality and drive performance. Read More >> |
| ADAMS COUNTY LOOKS TO NICE TO BOOST PRODUCTIVITY IN 9-1-1 CENTER |
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Long-time Dictaphone CRS customer Adams County Communications, Inc. (Adcom 9-1-1) has decided to upgrade to a NICE Systems' solution to record its emergency communications. Adcom 9-1-1 expects the move to greatly boost productivity in its 9-1-1 center. Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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