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| BT NAMES NICE SYSTEMS "KEY GLOBAL PARTNER" FOR VOICE, VOIP AND MULTIMEDIA RECORDING |
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BT, a leading provider of communications solutions serving customers throughout the world, has named NICE Systems a key global partner for the supply of voice, VoIP and multimedia recording systems. BT will recommend NICE's range of multimedia interaction recording products to customers looking to optimize the performance of their contact centers, to financial organizations that need to ensure regulatory compliance on the trading floor, and to emergency services and public safety organizations to help track and analyze events that require their intervention.
"With the move towards improved customer service, better quality management and the need to comply with an ever-increasing number of regulations, more and more of our customers are turning to voice and multimedia recording solutions to help drive business performance," said Andrew Libuser, general manager of product management, IP Networking, BT Global Services. "NICE's expertise in the market and the strength of its product offering - particularly in contact center, public safety and trading floor environments - make it an ideal choice to drive incremental business in this expanding marketplace," he said.
CLICK HERE to read the complete press release on the BT web site.
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