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| NICE KUDOS: FROST & SULLIVAN, COMPUTERWORLD MAGAZINE, ICCM BEST OF SHOW |
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It's "nice" to be number one. It's even "nicer" when the kudos come in threes. NICE received top ranking recently from independent analyst Frost & Sullivan. NICE was also a recipient of Computerworld Magazine's first annual Computerworld Horizon Award. Finally, NICE nabbed top prize in the "Agent Performance Optimization category" at ICCM, taking home a Best of Show award for NICE PerformTM.
- Frost & Sullivan "World Agent Performance Optimization Markets" report.
NICE ranked first in the global quality monitoring market and was recognized for its visionary Insight from InteractionsTM approach to improving business performance, enabled by the capabilities of its NICE PerformTM solution. The report also lauds NICE Perform's capabilities in helping "tap intelligence and gain insight from customer interactions, to enhance business performance throughout the enterprise." Among the NICE Perform capabilities highlighted are word spotting, emotion detection and talk analysis. Read more at www.nice.com/news/show_pr.php?id=483
- Computerworld Horizon Award. NICE was among eight award-winning companies recognized for its cutting-edge technology. The competition was judged by a panel of ten IT (Information Technology) executives hailing from leading companies. NICE Systems' NICE Perform solution was selected based on its ability to meet critical IT needs, such as extracting and leveraging critical business intelligence from data. Read more at www.computerworld.com/softwaretopics/software/story/0,10801,104421p2,00.html. NICE Perform is also profiled in depth in a separate article on Computerworld.com ("Voice Analyzer Picks Up Clues"). Visit www.computerworld.com/printthis/2005/0,4814,104472,00.html to read the complete article on-line.
- ICCM Best of Show. An annual tradition of the ICCM Conference and Expo, the Best of Show awards honor contact center solutions at the forefront of innovation and ingenuity. The competition is judged by a panel of independent industry analysts, consultants, editors and writers. NICE Perform was among twelve winning solutions that were selected for their ease of integration, implementation, system quality, customer service features and return on investment. Read more at www.c-interface.com/customerinterface/article/articleDetail.jsp?id=182721.
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