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Contact NICE: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 email: Welcome@nice.com On the web: www.nice.com |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| NICE QUICK CUSTOMER SURVEY |
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Dear Customer, Have you heard the news? NICE recently received top-ranking in a contact center industry study conducted by independent analyst Frost & Sullivan, and was named "the market leader" by another notable analyst company, Datamonitor. Still, while it's nice to be number one with industry-watchers, it's even nicer to be number one with you - our valued customer. Since NICE and Dictaphone CRS joined forces in June, we've seen many positive changes. But we want to make sure your experience has been a positive one too! We invite you to take a moment to complete our NICE quick customer survey. Your completed survey will automatically enter you in a drawing for an iPod. On behalf of NICE Systems, I'd like to thank you for taking the time to share your thoughts with us. We value and look forward to your feedback.  |
| NICE & SAS SEAL STRATEGIC PARTNERSHIP |
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NICE Systems and business intelligence leader SAS have announced a strategic partnership to provide a joint solution that links SAS® Business Intelligence with NICE interaction content analytics. For the first time, organizations will be able to gain a wider picture of their businesses, through a holistic solution that analyzes both customer transactions and spoken interactions, and addresses critical business issues such as how to reduce churn and fraud, build customer loyalty and revenue, and improve overall profitability. Read More >> |
| PHARMACARE EXECUTIVE INDUCTED AS NICE NUG PRESIDENT |
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Annmarie Jenkins, director of customer service operations for PharmaCare, has been appointed president of the NICE User Group (NUG). Annmarie takes over the reigns from former NUG President Dan Davies (Progressive Insurance) at a time when participation in NUG has reached an all-time high, with the organization now exceeding one thousand members. Read More >> |
| UP CLOSE WITH CALL CENTER EXPERT, AUTHOR, BRAD CLEVELAND |
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This month, NICE News Special Edition gets up close with Brad Cleveland, author of several books on call center management (including an Amazon.com best seller). Brad is also president of Incoming Calls Management Institute (ICMI), an organization dedicated to helping call centers achieve operational excellence and superior business results. In this interview, Brad shares his insights on how call centers can deliver value to the entire enterprise. He also talks about notable industry trends that will impact call centers large and small. Read More >> |
| IS YOUR RECORDING SYSTEM READY FOR WIRELESS 9-1-1? |
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Over the last decade, the number of cell phone subscribers in the US has grown six-fold to more than 190 million users. And those tens of millions of wireless phones aren't just being used for idle chit chat - they're being used to place emergency calls as well. In fact, when today's 9-1-1 call-takers answer the call, it's more likely than not that the citizen on the other end of the phone is a cellular caller. With so much of the US population increasingly "unwired" and mobile, both wireless and public safety providers are grappling with the challenges of wireless 9-1-1. Read More >> |
| NICE NEWS FLASH - CNBC, BUSINESSWEEK, THE NEW YORK SUN |
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This month, NICE Systems continued to grab headlines in leading magazines and news media outlets. Businessweek Magazine offered readers a glimpse of NICE System's NICE Perform solution, in a piece entitled "This machine knows how you feel." In the article, which hit the streets in the October 1st edition of the Businessweek, NICE Systems' Eyal Danon talked about how NICE's advanced solutions for interaction analytics are helping companies identify everything from frustrated customers to fraudsters. Read More >> |
| NICE WINS $2.5 MILLION DOLLAR ISLETA CASINO DEAL |
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Located just outside of Albuquerque, The Pueblo of Isleta is a community steeped in centuries of tribal history, tradition and culture. But the Pueblo's Isleta Casino and Resort is the picture of what a 21st century gaming facility should be - with 1,600 slot machines, thirty table games, and some of the best dining and entertainment this side of the Rio Grande. The Isleta Casino is about to add another modern touch - courtesy of NICE Systems. NICE's smart digital video and audio capture and content analytics solution will soon be deployed throughout the 300,000 square foot facility. Read More >> |
| CRMXCHANGE WEBINAR EXPLORES THE NEXT FRONTIER IN CUSTOMER INTELLIGENCE |
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Recently, NICE Systems and SAS, the leader in business intelligence and analytics, collaborated to co-present a CRMxchange webinar on "The Power to Know® with Customer Interactions." The session was hosted by Paul Bierbusse, senior director of Customer Intelligence for SAS and Yoel Goldenberg, director of Contact Center & Enterprise Solutions for NICE. Read More >> |
| ST. CHARLES PARISH POST KATRINA: HELPING THOSE WHO HELP OTHERS |
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Located just 25 miles outside of New Orleans, St. Charles Parish is one of Louisiana's smaller communities and one of nine parishes that make up the Metro New Orleans area. More than 40,000 people call the 300-square mile Parish home. St. Charles is 21st century industrial and at the same time picturesque - with its modern oil and petrochemical plants and classic southern landscape laced with swamps, bayous, and lakes. When Hurricane Katrina ripped through the Gulf Coast, followed by Rita, St. Charles was spared of any major devastation. But the City of New Orleans, and the adjacent parishes of Plaquemines, St. Bernard, and Jefferson Parish, were not so lucky. They bared the full brunt of the storms' punishing winds, rainfall, and surge. Read More >> |
| NICE KUDOS: FROST & SULLIVAN, COMPUTERWORLD MAGAZINE, ICCM BEST OF SHOW |
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It's "nice" to be number one. It's even "nicer" when the kudos come in threes. NICE received top ranking recently from independent analyst Frost & Sullivan. NICE was also a recipient of Computerworld Magazine's first annual Computerworld Horizon Award. Finally, NICE nabbed top prize in the "Agent Performance Optimization category" at ICCM, taking home a Best of Show award for NICE PerformTM. Read More >> |
| NICE ANNOUNCES NEW ENHANCEMENTS TO IMPROVE PRODUCTIVITY, OPERATIONAL INSIGHT FOR 9-1-1 CENTERS |
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NICE Systems is pleased to announce several new enhancements to its NiceLog and NiceCall Focus III recording systems. The new features bolster the systems' search, replay and reporting capabilities and were designed specifically to improve productivity and operational insight for 9-1-1 centers. Read More >> |
| ARTICLES ON CONTACT CENTER LEGISLATION, OUTSOURCING, SPEECH TECHNOLOGY, TRAINING, QUALITY MONITORING |
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John Kaiser, vice president of Contact Centers and Enterprise Markets for NICE Systems, has done a series of insightful articles and interviews (originally published and posted on Contactcenterworld.com). John comes to NICE Systems from Dictaphone CRS where he was VP of global marketing. He has over 30 years of consulting, marketing and senior management experience in the telecommunications and contact center industries. Browse John's articles and interviews below on contact center legislation, outsourcing, speech technology, training and quality monitoring. Read More >> |
| SEE US AT... |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE dealers - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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