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Contact NICE: Customer hotline: (888) 217-0593 email: Welcome@nice.com On the web: www.nice.com |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| NICE - A FULL RANGE OF SOLUTIONS |
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Dear Customer, Interactions are the essence of communication and the key to understanding what happened and why. But how do you capture interactions and derive insight from them? NICE is how. NICE's advanced content analytics solutions cover the full spectrum - telephony, web, radio, video and more - so you can extract hidden insight from your interactions and in turn make better decisions, reduce risk and improve performance. NICE can even help you get ahead of the curve and anticipate future trends. In this issue of NICE News Special Edition, you'll hear about the full range of NICE solutions for commercial enterprises and for the public safety and security sector. You'll see how NICE is making a difference by helping organizations of all types gain valuable Insight from InteractionsTM - with next generation video security, fraud detection and lawful intercept solutions; multi-dimensional contact center analytics that drive performance; and solutions that help first responders provide better service to citizens and communities. I invite you to read on to learn more.  |
| TO CATCH A THIEF: DETECTING AND COMBATTING FRAUD WITH NICE |
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In the United States alone, over 10 million people fall prey to identity theft each year. Usually, it is an unexpected item on a credit card billing or account statement that reveals the crime. But by then, it's too late for the account holders, card-owners, credit card companies, and insurers who must "foot the bill" to the tune of tens of billions of dollars. The devastation can take a personal toll too, as victims negotiate the long hard road back to re-establishing good credit. Read More >> |
| NICETRACK: TRANSFORMING INTERCEPTION INTO INTELLIGENCE |
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Without question, telecommunications has been and continues to be a tool of the trade for terrorists and criminals. Law Enforcement Agencies (LEAs), Internal Security Services and Intelligence Organizations routinely use telecommunications interception as a way to stay one step ahead of the "bad guys." But today, the threats are becoming more real and ever-present, and the would-be perpetrators more sophisticated and varied in their means. Read More >> |
| NICE EXECUTIVES TALK VIDEO SURVEILLANCE ON CNBC, FOX NEWS |
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With an increasing focus on preventing crime and terrorism, video surveillance cameras are keeping watch in stores, banks, transit systems, and even on city streets. In this CNBC News segment, Eran Gorev, president and CEO of NICE Systems Inc. in the Americas, talks about how this technology is helping to detect threats and solve crimes. Read More >> |
| MONROE COUNTY 911 TAKES A QUANTUM LEAP TO NICE |
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When the Monroe County Emergency Communications Department (ECD) scrapped its old recording system for a new solution from NICE, it was no small step forward, but rather a quantum leap. The center had made do with bulky reel-to-reel tape recorders for years. "I think we were definitely on the tail end of the reel-to-reel," said John Merklinger, director of the Monroe County ECD and a 19-year veteran of the center. "So for us it was a huge jump forward, leaps and bounds," he added. Read More >> |
| NICE INTRODUCES NICECALL FOCUS III, HOLDS USER SUMMIT AT APCO |
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Each year, public safety decision-makers the world over converge at the annual APCO (Association of Public Safety Communication Officials) conference. At this year's conference, held recently in Denver, Colorado, NICE Systems introduced its newest recording solution - NiceCall Focus III. The APCO conference also marked another first for NICE Systems; the company held its first-ever public safety user group summit at the event. Read More >> |
| TIME TO TRADE UP? TAKE ADVANTAGE OF THIS SPECIAL OFFER FROM NICE |
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Is your current recording system getting old and tired? Are you ready for something new and better? Don't just trade in - trade up to NiceCall Focus III. For a limited time, NICE is offering special discounts for customers who replace their old recording systems with NiceCall Focus III. Now you can get the latest technology at a great price too. Read More >> |
| NICE PERFORM HELPS CUSTOMERS' VOICES COME THROUGH LOUD AND CLEAR |
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New York-based WABC TV recently spotlighted NICE Perform, NICE Systems' end-to-end solution for capturing and extracting Insight from InteractionsTM. In the news segment, Eyal Danon, vice president of marketing for NICE Systems, explained how NICE Perform's unique word spotting and emotion detection capabilities are revolutionizing customer service by helping contact centers listen to their customers in ways never before possible. With NICE Perform, "their true voices come through loud and clear," said Eyal. Read More >> |
| NUG SCORES TWO TRIUMPHS: SUMMIT SUCCESS AND 1,000 MEMBERS |
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The NICE User Group (NUG) achieved two great milestones of success this summer. The group, a network of NICE customers from across the US and around the globe, reached its 1,000 member mark just last month. And while that alone would be an enviable accomplishment, the group pulled off another feat with a highly successful user summit. The 4th annual NICE customer conference took place August 21-24 in the heart of historic San Francisco, California. "We've received tremendous feedback from all of our customers who attended the event," said Robin Schaffer, manager of marketing communications for NICE Systems, "and they tell us it was a first class event, over the top." Read More >> |
| MONITRONICS ADOPTS NICE SOLUTIONS TO IMPROVE PERFORMANCE AND CUSTOMER SERVICE |
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When Dictaphone CRS became part of NICE systems recently, Michael Meyers, CFO for Monitronics, a then-Dictaphone customer, saw an immediate opportunity to leverage NICE solutions to improve performance and customer service in the company's contact center. Read More >> |
| NICE CUSTOMER IN THE NEWS: NEW JERSEY TRANSIT |
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If you thought video surveillance was just about security, think again. NICE customer New Jersey Transit is using NICE's digital video solutions to keep an eye on customer service and its bottom line, too. Read More >> |
| SEE US AT... |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful Insight from InteractionsTM. Drop by the NICE booth - or the booths of any of our NICE dealers - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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