The Challenges of Providing Outsourcing Services, part 1: India The Challenges of Providing Outsourcing Services, part 2: UK A UK Police Department Seeks Insight From Citizen Interactions NICE Tips: Maximizing Customer Satisfaction The NICE Way to Becoming "Contact Center Employer of Choice" Many of the world's best run, most admired organizations are recognized as employers of choice. And in the Contact Center sector the Contact Center Employer of ChoiceTM certification program provides a means of recognizing an organization's efforts at improving employee morale, building customer loyalty, and enhancing overall center performance. Once such organization is CIBA Vision, the eye care division of Novartis AG, a world leader in pharmaceuticals and consumer health. CIBA's use of NICE solutions for gaining Insight from Interactions for improved customer satisfaction, agent retention, and overall business performance was one of the factors in the company achieving the status of Contact Center Employer of ChoiceTM (http://www.ccemployerofchoice.com). With the help of NICE, CIBA Vision is engaging and improving the professional experience of more than 120 agents in Mississauga (Canada) and Atlanta (United States). Congratulations CIBA Vision!
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