Welcome to NICENEWS, our newsletter specifically designed for NICE customers and partners. The Summer 2005 edition discusses the unique challenges of running an outsourced contact center, provides tips for increasing customer satisfaction and illustrates how the public security sector is gaining insights from interactions.
ICICI OneSource, one of India's top 3 pure play business process outsourcers, discusses the special needs of an outsourced contact center and how NICE helps overcome these challenges.
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An interview with UK based outsourcer RHL on how, at the other end of the world, they are meeting the same challenges as India's ICICI OneSource, and how NICE's solutions help them succeed.
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The Hampshire county police force turns to NICE for more effective report creation and retrieval and seeks insight from the citizen interactions that come into the control room.
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The latest in contact center best-practices are gathered in this column about what it takes to understand and deliver on your cusotmers' needs and wants.
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