Webinars

Upcoming Webinar

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Just Imagine: Reducing the Customer Effort by Easing the Journey
July 30, 2014

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Just Imagine: Creating the Flawless Customer Journey by Channeling the Voice of the Customer
August 6, 2014

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Just Imagine: Connecting the Journey Dots Through Predictive Analytics
August 13, 2014

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Introducing the NEW NICE Engage Platform: Faster, Smarter, Safer Customer Engagements
August 14, 2014

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PANEL DISCUSSION: From Analytics to Business – Benefiting from Customer Journey Insights
August 20, 2014

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“Under the Hood”: Demos for Voice of the Customer Analytics
August 27, 2014

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The Future of Contact Center Recording is Here! Setting the foundation for the real-time engagement center
September 4, 2014

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PANEL DISCUSSION: Feedback from the Frontline - Empowering Your Employees Through VoC Insights
September 10, 2014

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Real-Time Fraud & Authentication: The Truth is in the Moment
September 11, 2014

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"Under The Hood”: Demos and Tips for Optimizing the Customer Journey
September 17, 2014

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Recorded webinars

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Empowering your customers feedback via the channel of choice
July 17, 2014

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Maximizing Agent Desktop Efficiency for Insurance
June 26, 2014

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Get More from your Back Office with WFO
June 23, 2014

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NICE WFM Benchmark Report — See How You Stack Up
June 19, 2014

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Forrester Research Webinar: Every agent can (and should) provide a better customer experience
June 16, 2014

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Focus on employee engagement to move the needle on customer satisfaction and increased revenue
June 16, 2014

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Optum Implements Real-Time Activity Monitoring and Workforce Management in a Blended Environment
June 4, 2014

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Gamification - the Marriage of Big Data and Loyalty
May 29, 2014

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Maximizing Agent Desktop Efficiency in the Telco Industry
May 28, 2014

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Looking to transform your WFM program? Go back to the basics
May 15, 2014

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