Webinars

Upcoming Webinar

Recorded webinars

webinar

Empowering your customers feedback via the channel of choice
July 17, 2014

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webinar

Maximizing Agent Desktop Efficiency for Insurance
June 26, 2014

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webinar

Get More from your Back Office with WFO
June 23, 2014

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webinar

NICE WFM Benchmark Report — See How You Stack Up
June 19, 2014

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webinar

Forrester Research Webinar: Every agent can (and should) provide a better customer experience
June 16, 2014

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webinar

Focus on employee engagement to move the needle on customer satisfaction and increased revenue
June 16, 2014

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webinar

Optum Implements Real-Time Activity Monitoring and Workforce Management in a Blended Environment
June 4, 2014

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webinar

Gamification - the Marriage of Big Data and Loyalty
May 29, 2014

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webinar

Maximizing Agent Desktop Efficiency in the Telco Industry
May 28, 2014

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webinar

Looking to transform your WFM program? Go back to the basics
May 15, 2014

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