NICE in the Media

March 21, 2012 Light Reading Broadcasting

Customer Experience Momentum

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December 1, 2011 Contact Center Pipeline Trade press

Building a Quality Program that Drives Business Success

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November 2, 2011 TMC Trade press

NICE, Fizzback Union to Bring Better Customer Results and Workforce Optimization

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October 19, 2011 1 to 1 Trade press

Serving with Empathy in a Customer’s Time of Need – 1 to 1 Customer Champion The Standard

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October 18, 2011 TMC Trade press

Workforce Optimization Focuses on how Customer Experience Drives Loyalty

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October 1, 2011 Contact Management Magazine Trade press

Conquering Fear of Change

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