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April 30-May 3, 2012
Global Customer Conference 2012
Nashville, Tennessee
December 1, 2011 Contact Center Pipeline Trade press
Building a Quality Program that Drives Business Success
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November 2, 2011 TMC Trade press
NICE, Fizzback Union to Bring Better Customer Results and Workforce Optimization
October 19, 2011 1 to 1 Trade press
Serving with Empathy in a Customer’s Time of Need – 1 to 1 Customer Champion The Standard
October 18, 2011 TMC Trade press
Workforce Optimization Focuses on how Customer Experience Drives Loyalty
October 1, 2011 Contact Management Magazine Trade press
Conquering Fear of Change
September 23, 2011 Customer Think Trade press
NICE Acquires Fizzback, EFM/VoC Industry Consolidation Heats Up
