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March 21, 2012 Light Reading Broadcasting
Customer Experience Momentum
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December 1, 2011 Contact Center Pipeline Trade press
Building a Quality Program that Drives Business Success
November 2, 2011 TMC Trade press
NICE, Fizzback Union to Bring Better Customer Results and Workforce Optimization
October 19, 2011 1 to 1 Trade press
Serving with Empathy in a Customer’s Time of Need – 1 to 1 Customer Champion The Standard
October 18, 2011 TMC Trade press
Workforce Optimization Focuses on how Customer Experience Drives Loyalty
October 1, 2011 Contact Management Magazine Trade press
Conquering Fear of Change
