Incident Information Management

Communications and command and control centers are in the midst of a multimedia transformation. Advanced cell phones, wireless devices and Voice over IP (VoIP) are reshaping the way we communicate. CCTV and IP video are also becoming ubiquitous. Gone are the days when investigations and incident reconstructions hinged on just voice recordings. Now there are videos, text messages, photos, screen captures and countless other sources of multimedia incident information captured in different places and different formats which makes it all the more difficult for you to connect the dots in investigations.

 

A world's first, NICE’s multimedia incident information management technology was designed from the ground up to solve this very problem. NICE helps you get to the heart of what matters fast by fusing voice recordings, video and captured screens with multimedia incident information from your public safety, security and IT sub-systems. You get complete, 360-degree visibility into incidents through a single NICE application and screen. All of your multimedia incident information is presented in one chronological incident timeline which can be synchronously replayed so you know the exact sequence of events and how your organization responded.

 

NICE incident information management technology also gives you a better way to store, manage and keep track of incident files. Multimedia incident reconstructions can be securely saved and retrieved in online incident folders along with crucial supporting information like reports, emails, photos, faxes, video clips, files, data and scanned documents.

 

Need to share information? NICE can help you break down information barriers and collaborate more effectively. Multimedia incident folders can be securely shared online or distributed electronically on CDs, DVDs or via email so collaborating organizations get more thorough documentation faster. With NICE, improved collaboration doesn’t come at the expense of security. Encryption and authentication ensures your incident reproductions are tamper-proof. Plus, a built-in audit trail tracks every time incident folders are opened, edited or viewed.

 

When it comes to multimedia incident information, no one knows for sure what the future will bring. But one thing is certain. With NICE’s technology, you can improve your insight, efficiency and effectiveness today and be “next gen” ready for tomorrow.

Learn more about NICE’s incident information management solution - NICE Inform.