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Multi-site, Multi-skill and Multi-channel Workforce Management
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and effectively manage change every day. The result? An efficient, effective call center, happy, productive agents, and a more positive customer experience.
No matter the number of skills your call center reps have or how many sites and customer service channels your company operates, IEX TotalView Workforce Management delivers advanced, configurable solutions capable of addressing the most complex challenges call center organizations face.
IEX TotalView Workforce Management supports virtually any call center forecasting and scheduling methodology, allowing call center managers to choose the approach that works best in their environment. The system’s change management tools also help them proactively manage the day’s events and quickly respond to changing conditions to maintain a high level of customer service. As your call center grows in size and complexity, IEX TotalView Workforce Management keeps pace, enabling your call center to continue meeting your company’s service objectives.
Learn more about NICE IEX Workforce Management