Trade Interaction Recording

Submitted by Anonymous on Wed, 06/16/2010 - 08:15
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The Most Comprehensive Product for Capturing Customer and Trade Interactions

NICE Trading Recording delivers comprehensive capabilities for capturing customer and trade interactions, providing organizations proven resiliency and operational flexibility while maintaining low total cost of ownership. It enables organizations retain records of all dealings with customers and firms in compliance with external regulations and internal policies as well as generate valuable business insights through interaction analytics and investigation capabilities. NICE Trading Recording addresses the capturing needs of large corporations, remote branches and small to midsized trading floors.

Thousands of organizations across the globe rely on NICE for capturing, storing and managing telephone, chat and email interactions. NICE Trading Recording enables companies to comply with regulations and internal policies, mitigate risk of litigation, and leverage recorded calls to gain business insight.
 
NICE Trading Recording may be deployed as a standalone product or integrated with interaction analytics, transaction monitoring and investigation products, enhancing your organization’s ability to gain significant value.
 
NICE Trading Recording delivers:
 
  • Low total cost of ownership by centralizing capabilities and providing an open architecture and support for multi-site organizations including data centers and branches.

 

  • Data security through end-to-end data protection, strong authentication and server hardening.

 

  • Operational flexibility by supporting virtually any telephony vendor, network environment and organizational structure.

 

NICE Trading Recording serves leading investment banks and brokerage firms enabling them to:
 

 

  • Minimize exposure to costly disputes and claims

 

  • Maintain an audit trail of verbal commitments

 

  • Prevent discrepancies and errors

 

  • Detect and prevent fraud
NICE Trading Recording offers a reliable and resilient platform providing the ability to capture, store and maintain customer and trade interactions such as telephone, chat and email conversations. Additional capabilities include:
 
  • Support for VoIP, TDM and hybrid telephony environments

 

  • Scalable architecture to easily adapt to growing call recording capacity needs

 

 

  • Transparent access to interaction recordings from any location

 

  • Data security through end-to-end media encryption, authentication and server hardening