Insights for High Performance 2009

You´re invited to join NICE Systems at Insights for High Performance 2009, a series of seminars designed to help you tackle the business, operational and regulatory challenges that present themselves in these uncertain times.

Take this opportunity to join leading organisations that already apply innovative solutions within their contact centres, financial trading floors and back office to manage risk, reduce costs and help extend business value throughout the enterprise.

You will also meet NICE senior executives and colleagues from across many industries in a unique event series designed to share knowledge and best practices.

From Crisis to Growth
Driving Operational Efficiency and
Reducing Cost

for organisations that want to extract more value from their contact centres

Managing Risk Through Pro-Active Compliance
The Business and Regulatory Challenge

for organisations that want to streamline their compliance practices and protect against fraud across the enterprise

What will you learn?

Trends in streamlining contact centre processes.

Practical solutions for driving operational efficiency and reducing cost:

Tap the overall value of their contact centres
Align people, processes and technologies around business strategies and goals
Optimise operational efficiencies and extract insights from customer interactions to drive more effectiveness and achieve better results

Case studies featuring companies that are improving overall business performance by deploying advanced contact centre solutions

Performance
Quality
Interaction Analytics
Customer Feedback
Coaching Solutions
Workforce Management Solutions

What will you learn?

Practical solutions for compliance:

Recording, data protection, data retention, discovery and business continuity
Leveraging advanced interaction analytics and workflows for an enhanced risk and compliance capabilities

Ground level solutions: