Success Stories

AAA Auto Club South

Saved $250,000 by identifying and addressing off phone time work using NICE solutions

ABA Seguros

Decreased customer defections and improved agent coaching with NICE Customer Interactions Solutions

ADT

ADT used NICE Interaction Management Release 4 with NICE Interaction Analytics to drive a 5 point improvement in the customer save rate while increasing agent proficiency 7.08%. 

Affiliated Computer Services, Inc.

Rewarded high performing agents with prime schedules

Allconnect

Increased revenue per call by 10 percent and expanded gross margin per call by 12.5 percent

Alliance Data

Developed call analytics strategy to extract value from full-spectrum voice recording in order to enhance customer loyalty, reduce cost, and understand root causes of dissatisfaction and repeat calls

American Airlines

Created a Best Practices Library aimed at supporting continuous improvement toward main business goals, including enhancing customer experience and improving operational efficiencies

American Express

Fully satisfied complex Canadian recording regulations, ensured internal compliance by monitoring agent screen activity

Ameriprise Imp

Implemented NICE Recording, Quality Management and Interaction Analytics to simplify agent workflow, target customer experience improvements, and reduce non-value-added call demand

Arbonne

With a broad depth of NICE solutions, including NICE Interaction Management R 4, NICE IEX Workforce Management R 4, and NICE Performance Management, Arbonne elevated the quality of service provided to its customers.