How Bank Disruptors Affect Customer Service

How banking distributors effect contact centers

​This white paper's goal is to make clear links between the various market trends and the associated requirements which must be addressed by the contact center.

After reading this white paper you will have a better understanding of
  • The main market trends and disruptors
  • Understand how each a​ffects retail banking.
  • Understand the disruptor's effect on the contact center and on the customer experience
  • Provide actionable recommendations
How banking distributors effect contact centers

To download the white paper

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