Driving Customer Service In The Age Of Digital Transformation

The digital age has transformed the way customers interact with businesses. To meet customer expectations, organizations must deliver reproducible, effective, and personalized customer service.

To understand how organizations are enabling excellent customer service, in February 2017, NICE commissioned Forrester Consulting to conduct a study with 311 business decision makers who are responsible for the digital transformation at their organization and have knowledge of the customer journey.​ 

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