Post-call speech analytics is ready for prime time and all types of users. Real-time speech analytics is an emerging solution that is highly compelling due to its potential. Although the underlying technology for these two types of solutions can be the same, their uses are totally different. Post-call speech analytics is a strategic enterprise application that companies should use to rapidly identify operational, procedural, technical and staff-related issues, as well as to identify new revenue opportunities. Real-time speech analytics is a tactical application designed to alter the outcome of phone conversations while the caller is still on the line. This makes it a contact center tool that can be used to reduce risk and minimize bad customer experiences. And as a result, it also becomes an effective coaching tool for agents.