Sales Optimization Solutions
Recognize and convert more sales opportunities
For effective inbound marketing, especially cross-selling and up-selling, you need the tools to spot and act on sales opportunities in every customer interaction. Our Sales Optimization suite – leveraging sophisticated analytics, Big Data collection, and real-time agent guidance – is the solution for more satisfied customers and greater sales revenue.
Service to Sales
Service agents are no sales experts. So we give them the guidance they need, in real time, to quickly profile the customer's needs and take the next-best-action when that sales opportunity comes. And automated order processing ensures your agents focus on the customer, not the process.
Sales Effectiveness Analytics
With breakthrough speech technologies and text-based algorithms, as well as intelligent real-time and historical analytics, we identify hidden insights in every customer communication. From best practices to agent training, you'll have the analysis you need to improve agent confidence and sales effectiveness – achieving your top business goals.
Using Big Data, gathered from your many customer touchpoints, gain a true picture of customer behavior. Then, in real time, deliver appealing content that generates higher conversion rates and brand loyalty.