PARAMUS, New Jersey, June 23, 2014 – NICE Systems today announced its participation in Forrester's Forum For Customer Experience Professionals East, taking place in New York at the New York Hilton Midtown, June 24-25, 2014.
Fil DaCosta, Operations Leader at The Home Depot, and Adit Moskovitch, Director of Product Marketing for Voice of the Customer (VoC) at NICE, will be sharing insights at the session Building Something Great, on June 25 at 12 p.m.
DaCosta will speak about how The Home Depot’s philosophy of innovation permeates their contact center and retail environment. Their VoC program has created a solid foundation for employee engagement as proven in compelling scorecards and customer feedback results. He will reveal how the company collects and uses customer feedback to:
- Help service reps perform better
- Enhance customers’ digital experience via the website and emerging channels
- Take real-time action – for example, improve employee coaching based on the feedback received.
During the second half of the session, Moskovitch will talk about how NICE VoC solutions enable organizations to understand and impact the customer journey through asking, listening to, and observing customers. This helps organizations drive action across the business and deliver an exceptional customer experience.
As a Silver sponsor, NICE will also have a stand (booth 209) at the event, where it will demonstrate its NICE Voice of the Customer solutions including NICE Fizzback and the recently announced NICE Customer Journey Optimization.
Forrester's Forum For Customer Experience Professionals East will host over 1,100 visitors and 46 exhibitors.
Forrester will also use this as a platform to debut its research on the drivers of customer experience quality.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik Snider, +1 877 245 7448, email@example.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.