BEIJING, January 14, 2015 – NICE Systems today announced that it is expanding its partnership with EGOO, which has established a dedicated team to jointly promote NICE’s customer engagement solutions in the Chinese market. Together, the firms will pursue opportunities to work with various businesses in China to help improve the customer experience by engaging employees, increasing operational efficiency, and acting on insights from customer interactions.
EGOO will focus on introducing the industry leading NICE Engage Platform to the local market following its recent successful launch including various deployments underway worldwide. With unrivaled scalability and breakthrough TCO, this next generation platform enables companies to capture and analyze all customer engagements and use these insights to drive real-time action.
The platform enables companies to:
- Deliver faster issue resolution
- Make smarter decisions based on real-time interaction data
- Perform safer interactions, protecting both the customer and the organization
In addition, EGOO will continue promoting NICE’s enterprise applications for Workforce Optimization in order to help companies boost productivity and competiveness.
Peter Wong, CEO, Shanghai EGOO Networks Co., Ltd
“We believe that the NICE Engage Platform is perfect for the Chinese market, and we’re proud to be partnering with NICE in order to deliver these capabilities. As we enter into 2015, we will continue to collaborate closely with NICE in order to bring the latest innovations to our customers.”
Raghav Sahgal, President, NICE APAC
“Having worked with EGOO for several years, we consider them an important strategic partner in the region. The resources that they are investing are a testament to their faith in the NICE Engage Platform – and this has been the catalyst for strengthening our partnership. We are confident that in 2015 and beyond we will be able to reach more organizations that are looking for ways to improve their customer experience programs and grow their revenues.”
About Shanghai EGOO Networks CO., Ltd
EGOO, which was founded in January 2008, provides end-to-end multi-media communication solutions and professional service to help increase operational efficiency and meet high customer expectation. The Company offers three major solutions, including its Dispatch and Command System, Multi-Media Contact Center System, and Unify Communication System. www.egoonet.com.
About NICE Systems
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
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