London, May 18, 2015 – NICE Systems (NASDAQ: NICE) today announced that it is inviting its EMEA-based customers to attend
Interactions 2015 in London on June 18. Held in conjunction with the NICE User Group (NUG), this one-day educational event is the industry’s leading customer conference, hosting over 400 NICE customers and industry leaders. This year the theme of the event is ‘Creating Perfect Experiences’.
Taking place at the Park Plaza Riverbank Hotel, Interactions 2015 in London builds on the momentum of Interactions 2015 in San Antonio and the success of last year’s events in Las Vegas, London and Paris. The full-day agenda includes more than ten NICE customer case study presentations from high profile national and global brands in the telecom, finance, travel and retail sectors, taking place over three tracks:
o Customer Experience – Creating the perfect experience
o Optimizing Experience – Drive and engage your team
o Operational Experience – Transformation and compliance
Highlights of Interactions 2015 include:
Director of Strategy & Planning, Customer Operations at EE, Nick Lane, who will share how the company uses data to determine people versus process gaps. He will also explain the benefits of leveraging customer surveying and the best way to empower the frontline via self-improvement.
Workforce Management Solutions Manager at Sky, Grant Holden, will explain how Sky is transforming its contact centers by creating an empowering and engaging environment for frontline colleagues, as well as enhancing the customer experience through analysis and innovation.
NICE will close the event by hosting ‘The Perfect Experience’ panel debate with leading industry figures including the CEO of the
, Ann-Marie Stagg; Editor of
, Jonty Pearce; Chairman of
, Paul Smedley and Research Director at
, Guy Fielding.
Benny Einhorn, President, NICE EMEA
“At Interactions 2015 NICE experts will welcome our EMEA customers, helping them to discover how optimizing their NICE solutions will enable them to create perfect experiences, get closer to their customers, drive operational efficiency, maximize revenues and ensure regulatory compliance.”
For more information and to register, visit:
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
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