The inner circle guide to Omni channel customer contact

ICG Research and Guide

​Although digital channels are being implemented in the contact center to meet increasing customer demands, there are still multiple actions that need to be taken in order to provide the full omni-channel experience.

In this recently published research, Contact Babel looks at the challenges being faced by contact centers in a multi-channel ecosystem. The report provides insightful information and statistics about various channels which include voice, chat, social, email, video and others.  In addition, the report as shares incredible information on how to transform your organization to a truly high performing omni-channel contact center.​

ICG Research and Guide

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