The Contact Center Leader's "5-P"

The contact center Leader’s “5-P”

​To ensure the health of your contact center and make WFM work for you, it’s important to understand and embrace the 5-P’s of workforce management. This eBook will take you through each of the 5 (Principles, Practices, Processes, People, Products) and will provide you with “Healthy Start” tips along the way. Finally, we’ll provide you with a checklist identifying common attributes found in high-performing contact center environments all over the world. With this checklist in hand, you’ll be well on your way towards improving the health of your WFM function and your contact center.​

The contact center Leader’s “5-P”

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