Recording TCO Cookbook – 7 Ways to Reduce TCO and Improve Business Operations

​You probably know better than anyone that interaction recording platforms are a critical part of the contact center, capturing multi-channel interactions for compliance purposes and for use in a wide range of business applications.

As with many IT systems, there is a constant demand for more functionality and higher capacity, while at the same time there is pressure to reduce ongoing costs and resource consumption.

We at NICE have put together a "cookbook" on the factors that affect recording platforms TCO and seven ways in which you can reduce TCO and improve business operations.

To download the e-book

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