Eurostar is the high-speed rail service directly linking the UK to France and Belgium via the Channel Tunnel. Eurostar has one chance to make their customers loyal and they need to resolve customer issues quickly and efficiently. To accurately gauge customer satisfaction for the service they provide, Eurostar needed to find a way to measure their customer satisfaction levels. They wanted to have the ability to contact customers while using their service to discover the customer experience on an individual level. Find out how they did this using NICE Voice of the Customer.