Multi-channel customer service is a reality. Customers use multiple channels but expect to get a consistent experience. Make sure you offer your customers the seamless experience they expect whilst being operationally efficient.
NICE Customer Engagement Analytics solutions enable
you to understand how to drive value from your customer data. That value could
be delivering a better customer experience, unlocking operational efficiencies
or driving value to the bottom line. By having a complete picture of customer
interactions across your service channels you can predict and act on the
insights you gain.
Tuck Mun Chow, Head of Customer Experience Performance Management at Celcom.