​​​​​​​​​​​​​​​​​​​​​​NICE VoIP Recording

​​​​The industry's broadest VoIP Call Recording capabilities​

The days of communicating with your customers via analog or digital phones are over. Voice over IP (VoIP) is changing the way we all communicate and do business. That means financial institutions, government organizations and other regulated enterprises must capture and record all VoIP calls. NICE provides the ideal answer.

Supporting All VoIP environments

The NICE Engage Platform makes VoIP-based call recording simple and cost-effective. It provides you with easy-to-use, software-only recording with a minimal footprint and a guaranteed low total cost of ownership. It supports all call recording needs and in any VoIP environment, including:​

  • Active VoIP call recording - enabling efficient recording of all calls from a centralized location with no need for set-up, administration or management at remote sites
  • Passive VoIP call recording - NICE Engage Platform passively "sniffs" audio streams along the IP path and supports every telephony environment that uses standard Real-time Transport Protocol (RTP)
  • SIP trunk recording - enabling you to record from a centralized location by tapping the main SIP trunk, thus enabling low-cost recording from a centralized location
  • Standard SIPREC support - via integration with SBCs from leading vendors enabling you to maintain call security while using best-in-class call recording software with a standard recording protocol

You've got ​flexibility

NICE VoIP call recording technology seamlessly integrates with products from all leading IP telephony vendors including: Alcatel, Aspect, Avaya, Cisco, Ericsson, Genesys, IPC, Mitel, NEC, Unify and others. This gives you the flexibility and convenience to use and select the equipment of your choice now and in the future. ​

Unrivaled experience and expertise

NICE is a true pioneer in VoIP recording. We're the industry's leading supplier and hold multiple patents for VoIP recording technology. With the largest install-base, organizations around the world rely on our technology to record millions of customer interactions every day. This helps them maintain compliance, improve service levels and learn more about their customers. ​

Compreh​ensive and cost e​ffective

Reliability. Your enterprise needs it and you'll get it with unique resiliency options available for the NICE Engage Platform, backed by our vast experience in the most mission-critical environments, including leading banks and trading floors. You'll also be able to easily scale to address your growing recording needs. And do it cost-effectively with the highest compression, largest capacity, a low cost of ownership and best investment protection.​​​

Contact us today to learn how you can benefit from NICE's VoIP Recording solution.​

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