​​​​​​​​​​​​​​Social Media, Chat, and Email Recording

Capture every customer interaction

There has never been so many ways to communicate. Voice calls are just one way - and not necessarily the one used most often to contact service providers. Chat, Email, and text message (SMS), as well as social media interactions are increasingly being used by customers of all ages and from all industries. For organizations, this means that capturing and monitoring interactions across all communication channels is crucial to providing satisfactory customer experience and to ensure compliance.

Omnichannel Comprehensive Solution

AIR & Engage is a comprehensive solution that allows you to record and analyze your interactions with customers across any channel. AIR & Engage are already integrated with leading vendors such as Skype for Business, eGain, LivePerson, and Facebook messenger. Overall, voice, screen, video, text and social media interactions are all captured and analyzed using a single platform, allowing you to provide a consistent experience across all channels.

  • Capture all interactions with a single recorder – including voice, video, screen, chat, email, SMS and social media in a single system
  • Investment protection – leveraging your current NICE infrastructure for recording text interactions such as email, chat, and social media
  • Lower IT costs – serving the entire enterprise on a single capturing platform

Enterprise-grade infrastructure

AIR & Engage provide with an enterprise-grade infrastructure for recording, archiving, viewing and analyzing omnichannel interactions. Our open architecture enables quick integration with any enterprise data sources for social media, chat and email in the contact center.

Contact us today to learn how NICE​ Engage Platform captures and records all of your ​customer interactions.

 


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