Driving an innovative, personalized and compelling customer experience
Improving the levels of service you provide your customers is an ongoing objective. Getting closer to your customers is not only about understanding what they need; it's also about establishing a more personal relationship. One way your organization can get more personal is through a growing trend: video-based remote customer service.
Complete video recording
Once you've deployed video-based remote customer service, you need a way to ensure that both compliance and service levels are maintained. Recording video-based interactions helps you do that by monitoring the quality of the service provided. The NICE Contact Center Video Recording solution helps organizations deliver a superior customer experience that includes:
Investment protection - leveraging your current NICE infrastructure for recording video interactions
Improved performance - with quality monitoring, coaching and agent evaluation
Synched side-by-side playback of agent and customer interaction and simultaneous playback of audio, video and agent screen
Passive video recording - no need for PBX resources
Supports industry standard - H.264 industry standard video compression
Future readiness - aligned with the latest technologies to support new business needs and to meet compliance regulation
Experience you can rely on
Every day, thousands of organizations - both public and private - rely on NICE for their recording needs. We reliably and effectively capture customer interaction content so that your organization can maintain compliance and improve business results.
Contact us today to learn how you can get closer to your customer with NICE Video Recording.