​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Contact Center Video Recording

​​Driving an innovative, personalized and compelling customer experience ​

Improving the levels of service you provide your customers is an ongoing objective. Getting closer to your customers is not only about understanding what they need; it's also about establishing a more personal relationship. One way your organization can get more personal is through a growing trend: video-based remote customer service.

Complete vide​o recording

Once you've deployed video-based remote customer service, you need a way to ensure that both compliance and service levels are maintained. Recording video-based interactions helps you do that by monitoring the quality of the service provided. The NICE Contact Center Video Recording solution helps organizations deliver a superior customer experience that includes: ​

  • Investment protection - leveraging your current NICE infrastructure for recording video interactions
  • Improved performance - with quality monitoring, coaching and agent evaluation
  • Synched side-by-side playback ​of agent and customer interaction and simultaneous playback of audio, video and agent screen​
  • Passive video recording - no need for PBX resources
  • Supports industry standard - H.264 industry standard video compression
  • Future readiness - aligned with the latest techn​ologies to support new business needs and to meet compliance regulation​

Experie​​​nce you can rely on

Every day, thousands of organizations - both public and private -​ rely on NICE for their recording needs. We reliably and effectively capture customer interaction content so that your organization can maintain compliance and i​mprove business results. ​

Contact us today to learn how you can get closer to your customer with NICE Video Recording.​

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