​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Contact Center Business Continuity

​​Round-T​he-Clock protection for call recording capabilities​

In today's world of 24/7 service delivery, high availability is a must.The need goes beyond providing round-the-clock service. Contact Center Business continuity has become necessary to fulfill intense regulatory requirements and address unexpected events, whether they're natural or manmade disruptions.

Round-The​​-Clock Business Continuity

NICE delivers business continuity for ​cross-channel interaction recording and all storage components, databases and application servers for all your call center sites. Furthermore, the NICE Engag​e Platform supports multi-data center recording environments with:​

  • Continuous high availability - with local and geo resiliency for all components, you'll be able to continue recording calls, maintain querying capabilities and secure stored information even in the event of a power outage, natural disaster or component failure 
  • Seamless disaster recovery - our Multiple Data-Center solution enables you to  deploy a standby system in a secondary location and provides a 1-click Disaster  Recovery Failover tool
  • Flexible telephony resiliency - by leveraging your existing telephone architecture and integrating it in a way that enables NICE Engage Platform to continue operating in case of failure - no matter what telephony technology you use.
  • Supporting branch survivability - we offer advanced capabilities to deal with network failures in branch or remote site environments. Our technology is designed to retain an extended amount of data during wide area network (WAN) failures, significantly reducing the risk of losing information

Contact us today to learn how we can ensure your business continuity with non-stop recording, no matter what happens. ​​


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