NICE AIR & ENGAGE Platform - Multi-Channel Interaction Recording
Drive value form every interaction in any channel
Every minute, thousands of interactions from multiple channels take place between your customers and your organization. These interactions contain a wealth of information about your customers and your services. NICE Engage allows you to record interactions for:
- Comprehensive compliance
- Intelligent Quality Management
- Customer and business insights
- Shape interactions in real time
NICE Advanced Interaction Recorder (AIR) and Engage is a scalable, secure and robust platform that make it easy to record and manage interaction data from multiple channels and data sources in a single place.
Comprehensive and flexible interaction recording
The NICE Engage Platform provides comprehensive omni–channel interaction recording. Designed for flexibility, it easily adapts to your call center's unique operational requirements. In a single platform, you'll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
Omni–channel recording – helping organizations provide customers a coherent experience by providing a single place to define and implement compliance and quality practices across all channels.
Unprecedented recording scalability – linear scalability that supports thousands of channels of any type (Voice, chat, video, Social Media, etc.) per interaction recorder
Future proof – supporting virtually any communication and storage environment
State of the Art business continuity – high availability and lightning–speed disaster recovery
Comprehensive compliance – helps you meet the demands of regulators and standard bodies, keeping your customers and your organization safe, and minimizing organizational risk, by applying best practices and compliance standards on all channels
Manageability and ease of use – allowing optimal resource utilization
Contact us today to learn how you can capture all your customer interactions from a single, scalable platform.
CONTACT CENTER VIDEO RECORDINGEMAIL AND CHAT RECORDINGBUSINESS CONTINUITYCONTACT CENTER COMPLIANCE RECORDING
NICE User Group Community
NICE also hosts the world's largest community of industry professionals. The NICE User Group (NUG) helps members optimize the value of NICE applications in their organizations through sharing of best practices. The group partners with NICE to provide an online environment for members to interact and share knowledge. NUG also works closely with leadership at NICE to influence product and service direction. To learn more about the NICE User Group (NUG), please visit