A proactive approach to regulatory compliance
Customers interact with your call center in many ways, using many channels of interaction. And you need to make sure consumer compliance requirements are consistently being met, across the board.
This means proactively monitoring everything from voice calls to social media – all in real time. By effectively analyzing all these interactions, you can even prevent compliance breaches before they happen.
Take control of communications that impact your company
But that's a lot to do manually, with a high risk of error.
So, NICE Compliance
Analytics does it for you. With automatic monitoring, sophisticated analytics and instant alerts, our solution gives you the confidence and control you need to effectively ensure regulatory compliance.
Monitor all your customer interaction channels from a single platform, while powerful real-time analytics technology instantly evaluates text and speech for regulatory adherence:
- Desk calls
- Mobile calls
- Voice recordings
- Social media
- And more
Any potential noncompliance event automatically triggers an alert – so you can take immediate action.
Apply lessons learned and preempt noncompliance
Discover how you can improve regulatory compliance among your agents down the line with our cross-channel analytics and context-sensitive search applications.
- Search coherently across all channels
- Highlight trends
- Identify indicators of potential noncompliance
- Reduce search time
- Eliminate manual errors
- Generate management overview reports
- Use one interface to search voice, email, SMS, chat and social media
By applying lessons learned from Compliance
Analytics, you reduce your company's exposure to regulatory penalties and preempt future breaches.