You can't transform your culture with a dashboard – it takes a performance system. For more than ten years, across hundreds of companies, NICE Performance Management helped culture change to improve CSAT by 10+ points while reducing cost by 10+ percent.
Transparency in coaching
NICE Performance Management is for change agents. If you've been tasked with transforming multiple metrics at the same time, NICE provides unprecedented levels of transparency.
- Align the entire organization around a common source of data and goals
- Automate reports so managers and supervisors can spend time on their most important job - coaching
- Deliver targeted coaching and dynamic goals straight to the frontline
Unlock the secrets of your data with insight
Your organization gathers a wealth of rich and complex data. Creating data siloes with corporate data crunchers doesn't help your most important assets, your employees. Instead, provide insight to your entire team:
- Put clear data visualizations and root cause analytics at the fingertips of your frontline
- Leverage interaction analytics to get to the root cause of service issues with a single click
- Automate alerts to supervisors and managers on emerging issues
Motivate your employees every day
Transformation into a performance driven culture requires motivating employees to stay engaged each and every day. Gamification and collaboration keep your employees at the top of their game
- Target skills development to ensure your people are consistently up-to-date
- Recognize achievements with gamification rewards
- Create performance driven culture by openly sharing best practices
Customer experience and operating cost are not opposing metrics - you can move both needles at the same time; but it takes a cross-enterprise effort. NICE Performance Management is a key enabler as you drive change.
Stay on the cutting edge - NICE Performance Management is available on-premise or via the cloud.