NICE Total Voice of the Customer

​Many companies pursue voice of the customer programs and many fail. These failures tend to fall into three categories: data problems, alignment problems, and response problems. With NICE Total Voice of the Customer you can avoid the pitfalls that keep companies from capitalizing on the value of listening to their customers. Collect data at every customer interaction including calls, chats, emails, surveys, social media channels, and more, and market-leading text and speech analytics deliver actionable insights about both your customers and your employees.​

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