Where CMOs Are Getting Serious About CX
Customer experience is the new black - especially if you are a CMO. There are tons of articles and some key events around managing CX, but beyond the buzz, there are real life challenges. Believe me – I’ve seen it first hand during my previous tenure at Vodafone, and the challenges range from organizational ones to business ones.
That's why we’ve created our first Customer Experience Forum – a chance to get your hands dirty and go straight to the practical aspects of how to implement Customer Experience programs in your organization.
This is an exclusive forum that will take place at Interactions, NICE’s annual customer conference. That’s why we’re handpicking our participants – to ensure that you will have like-minded people in the room, with whom you can speak freely about your challenges. And we are very excited to host Shep Hyken, a customer service expert, professional speaker and New York Times bestselling business author!
We have additional great speakers lined up – both in the workshop, and at the general event sessions – including Tony Hsieh of Zappos fame, and the one and only Steve Wozniak.