Using Voice Recognition Technology to Rapidly Authenticate Customers

Do you ever get frustrated by the tedious, time-consuming process of validating your personal ID when calling a service provider, such as your bank, cable company, or cell phone provider?

Here is just a partial list of routine ID questions you might be asked:

  • What is your account PIN?
  • What is your mother's maiden name?
  • What is your address?
  • What is your place of birth?
  • What are the last four digits of your Social Security Number?

NICE now provides a way out of this frustrating and time-consuming maze of personal ID questions.

Using the power of voice recognition technology, NICE Real-Time Auth​​entication (RTA) validates your identity through the unique sound of your voice, eliminating the need for personal ID questions.

RTA automatically verifies each customer's claimed identity and checks that the caller is not a fraudster – all within the first few seconds of each call.

RTA is faster, more convenient, and more secure than the traditional customer authentication process.​


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