Imagine Managing the Contact Center as a Ball Game – What Role Would you Play in the Team?

​In the world of customer service, contact center is one of the most complex environments.

Making sure a contact center meets the demands of customers, management, regulators and even employees, is an ongoing effort, and like a ball game requires managing many moving parts.

Click the image to take our quiz and find out which role would you play in the team

Are you a Football fan? Take the Quiz Below

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Or are you a Soccer fan? Click the Image Here

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